ftp://ftp.tandberg.com vs. cisco downloads

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May 1st, 2012
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Hi together!

Would be interesting to hear how you handle downloads, how you keep informed about news and what thoughts/solutions you have.

Does somebody know what happened to the ftp part of ftp.tandberg.com?

It returns a "425 Failed to establish connection." error.

In addition I see that the IP address changed (from tandberg to a cisco, now balder.cisco.com/

Even if not all stuff seem to have made it nowadays to the old Tandberg server I preferred it as the download speed was MUCH

better. On the cisco download sites I usually only get 300k/s which I think is quite disappointing, especially for Cisco being a

Network device company. Dont see such a speed limitation on other big internet sites.

Also the web / java based cisco download is less optimal, before I could nicely use a remote session and download

stuff from a linux CLI withing a server subnet. Now I need to download it form a machine with a GUI.

A fixed http-download link for a file would be much more handy.

I wrote me a small script checking on changes on the Tandberg FTP. Now with the cisco way its way harder for me to keep

track on changes, new versions, ...

Sure you can subscribe manually to a specific product, but you cant to this for a technology, which I would like to.

I would love to see a optimized way on how to handle that to keep better informed about what's going on.

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Overall Rating: 4.7 (3 ratings)
Frederick Nielsen Tue, 05/01/2012 - 05:10
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Also - noticed with TMS 13.2 that it has not yet posted to the FTP site but has been live on CCO since last week.  Wondering if we are going to begin seeing a shift away from the FTP site.

Alok Jaiswal Tue, 05/01/2012 - 06:00
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Hi Martin,

I tried both and i am able to acces it. It might be possible that since i am in Cisco network so may be i am still reaching to ftp site.

however can you check this.


and see if you were able access it or not.



Martin Koch Tue, 05/01/2012 - 07:52
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please note the details:

Does somebody know what happened to the ftp part of ftp.tandberg.com?

I am aware that the http part still works. My little script is based on a recursive FTP listing, thats why

I asked, and I would also expect that some customers with a TMS only have specific port open on the


Alok: yes, this might be, could even be that you have a split dns pointing to a different server internally.

Anyhow, maybe its just a firewall/server missconfig by Cisco. At least I would expect that either

FTP is completly disabled or Anonymous user auth would fail, ...

Paula Talamo Tue, 05/01/2012 - 09:04
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Hey Martin,

I have been advised this is being investigated.  In the meantime, try using a dedicated ftp client (e.g. WinSCP) that doesn't use Passive mode.  (Internet Explorer with passive mode turned off worked for me).  For all others, http://ftp.tandberg.com/pub/ can be used.



Martin Koch Tue, 05/01/2012 - 09:34
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Hello Paula!

As I am here behind NAT with not nat helper for FTP it would not work for me,

but I just tested on a host on a public IP I could connect with avtive-ftp. Thx for the info!

How shall the "ftp.tandberg.com" be handled anyhow, should I expect to see new files there as well?

I noticed that some stuff is missing on the FTP, like TMS13.2 or the latest TCS releases.


Paula Talamo Tue, 05/01/2012 - 14:17
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Hi Martin,

I am not aware of any recent changes regarding this - I'll post when I find out more.



Jens Didriksen Tue, 05/01/2012 - 14:55
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TCS 5.2 and 5.3 are missing from the old TANDBERG ftp site.

I also prefer that ftp site as I also get much better speeds from that site compared to the Cisco download site.

I.e. I'll easily get +2MB/sec from usenet, but Cisco only gives me 130KB/sec or so.


Kjetil Ree Wed, 05/02/2012 - 03:59
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How shall the "ftp.tandberg.com" be handled anyhow, should I expect to see new files there as well?

I can only speak for TMS and related integration products, but I can confirm that we have stopped uploading new releases to tandberg.com.



Paula Talamo Thu, 05/03/2012 - 14:27
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Hi Martin/All,

There are some server moves behind the scenes and, though it has been requested to have the same ports open, this may or may not happen and we all need to prepare for the eventuality that ftp.tandberg.com will be decommissioned.

As Kjetil indicated, some teams are no longer cross-posting software on both sites as Cisco.com is the main site to transition to.

Some tips in the meantime:



Martin Koch Fri, 05/04/2012 - 03:29
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Hello Paula!

Thank you for the follow up!

If I see it right ftp.tandberg.com is also used for the TMS auto software upgrade download function.

I think it uses at least in the recent versions http, but still it would be good to know how how that future is seen.

In general I do not really care where I get the software but at least on the day to day operation it

was much easier and faster to use ftp.tandberg.com.

And as I can see here and in other threads/forums I am not the only one struggling a bit with the new cisco site.

Some points on how I would like to see the service (reflecting on the cisco.com download site):

  • it shall be easy to find software

thats better with the new cisco way as you have a nice search function, nicely listed whats the latest and other software releases

  • information about new software

yes, there is the notification alert, but I am not happy with it. You have to register for each product, which even

for one seems to take forever and then you miss things for new products. I clearly see that there is a lot of

room for enhancements.

I would like to have the capability to subscribe to the telepresence, voice and uc technologies and see feeds

for software upgrades, security alerts, new products, end of life, ...

  • fast download speed

Downloads become bigger and bigger, like with CUCM you have to deal with > 4GB big images.

with the mentioned 130kb/s (=9h) it takes more then a working day to get such an image, that is not only

very unproductive but also highly frustrating, especially if the colleges working with other vendors are downloading

their files with 10mb/s (=7min)

  • universal and easy access

I guess I am not the only one who has to access remote systems via vpn tunnels, firewalls, sometimes

slower links in between the remote computer and the computer I work with.

The cisco download site requires a java enabled browser, so more or less you are bound to a graphical

user interface, then combined with the downloads which seem to take forever its again frustrating and

complicated how I get a file and then how to get it on the device.

I see the idea behind having to be logged in, but it shall also be possible to generate personal unique

download links which still could be used with wget or lync.


Paula Talamo Fri, 05/04/2012 - 13:52
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Hi Martin,

Thanks for your input.  The only additional item I can personally comment on is that I agree the Notification Service could be improved, making it easier to configure for several products at once without having to go through a tree of choices by product.  I have also shared my thoughts on this - clicking the Feedback button on the site does get to the right people and they are aware of pain points and opportunities for improvement and are listening. 

Thanks again,


Martin Koch Tue, 05/08/2012 - 13:17
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Hello Paula / Cisco!

Just noticed that the ftp part of the ftp server is working again.

So thx to who ever configured the firewall / server properly :-)

But in general this does not really fix the issue. As we can already

see that the old site is not fully updated anymore (and btw, after the IP

address change to the US the site also got slow).

I would like to see that the mentioned things could be addressed,

as this really limits the day to day operation and as I see here I am

not the only one with the same thoughts.

Greetings, Martin

mubakhta Wed, 05/02/2012 - 08:02
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Hi Martin,

You're right. There is no access to the FTP. I get the same error which you get. I tried using both being on a Cisco network and on regular network however, both failed.

Alok - How were you able to access it, any thoughts?


Mubashshir Akhtar

Elter Picolo Wed, 05/02/2012 - 10:11
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Hi Martin,

i also prefer the FTP tha the Cisco Download tool, but, probably this will disapeer soon or later, because the Cisco site have some agreements to "sign" or "be aware" before to download...

Does anyone know if there is a RSS feed on TelePresence or Collaboration download site? This this maybe could replace the ftp functionality to check if there are some new release notes or version, etc.



Patrick Sparkman Wed, 05/02/2012 - 13:09
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I use the Cisco Notification Service to send me notifications on Software Updates and other things.


You can choose from a detailed summary, just links, or RSS feeds on whatever items you choose on the basis you set either daily, weekly, or monthly.

I have mine set to send me software updates on a weekly basis, and get the one email every Sunday with whatever had came out that week.

Jens Didriksen Wed, 05/02/2012 - 14:45
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I use this service too and that's fine for notifications, but as far as downloading the software goes, the TANDBERG ftp site beats the Cisco site hands down; just point ftp client to the site and off I go.

Cisco site is hopeless in that regard; log in, accept this, accept that etc, then slow download speeds to top it off. Progress? I think not.


Michael Boscia Tue, 05/08/2012 - 16:36
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Not sure what may be going on with your networks, but I have only ever used the CCO download tools, I only use the non-Java baed downloader, and I regularly get between 780 kilobytes (not bits) per second and up to around 1.5 megabytes per second.

For those of you having issues with not connecting as fast as you may be used to, do any of you have control of your LAN/WAN environments as well?

While I do agree that perhaps the legacy FTP file repository may have been quicker and easier for some, for those of us coming from the Cisco side of the world, it has always been this way.

Sent from Cisco Technical Support iPad App

Martin Koch Tue, 05/08/2012 - 16:56
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Yes, its from many networks here terminated by different providers, at work, at home on gigabit fiber to

crappy dsl lines, always bad connections.

And as its not only here in Europe, but also at other non us sites which I got bad traffic reports of

I would more believe its a generic network or political problem.

I see the Cisco traffic goes from here through a pipe in amsterdam, I could picture that or

some additional shaping at Cisco is the reason.

And like I said, other downloads work great, so some better geo-distribution like other big players

do it might not be a bad idea.

Just that it was always like this does not mean that it can not be optimized (:


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