we have IPCC 8.5, CVP 8.5, UCM 8.5, last few weeks we are facing
agents are facing intermittently, their state changed to reserved but call is not landing/ring for a while, and we have seen call is going to RONA in CVP logs.
We have cross checked the Device Target (4 CVP servers) its fine, Queue music is interruptable.
In Ingress/VXML gateway we have the dial-peer pointing to two subscribers with equal priority. Seems to be some call is not routing to agent phone (delay is there between voice gateway and ip phone) due to some reason. We dont use SIP proxy we use static routing to subscribers.
Please share your ideas.