Cisco 7937G Stuck Registering

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May 3rd, 2012
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I have two Cisco 7937G phones for some reason they are stuck at registering and I can't seem to figure out why. They don't even register as ephones on my router. Does anyone have any ideas as to why they would be doing this. They get IP addresses and have the firmware on.

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Ayodeji Okanlawon Thu, 05/03/2012 - 09:00
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    2017 IP Telephony

Branden,


Can you do the ff:


debug tftp events

debug ephone register?


Send the outputs here.

browe-tfx Thu, 05/03/2012 - 09:21
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Hi aok


Here is the output for both debugs


May  3 16:19:36.733: TFTP: Looking for RingList.xml

May  3 16:19:36.757: TFTP: Looking for SEP0004F2E87673.cnf.xml

May  3 16:19:41.793: TFTP: Looking for XMLDefault.cnf.xml

May  3 16:19:41.793: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 14, size 3182 for process 201

May  3 16:19:41.809: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 201

May  3 16:19:42.865: TFTP: Looking for /rp-sccp.jar

May  3 16:19:42.889: New Skinny socket accepted [2] from 0, sub 1 (12 active)

May  3 16:19:42.889: sin_family 2, sin_port 49153, in_addr 10.10.20.21

May  3 16:19:42.889: skinny_add_socket 2 10.10.20.21 49153

May  3 16:19:42.905: %IPPHONE-6-REG_ALARM: 25: Name=SEP0004F2E87673 Load=1.4(1) Last=Initialize

May  3 16:19:43.105: StationRegisterReject sent on socket 3 text No configuration entry for phone

browe-tfx Thu, 05/03/2012 - 09:28
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I actually figured it out. Forgot to have auto-reg on in the telephony service!

Ayodeji Okanlawon Thu, 05/03/2012 - 09:42
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Glad to know its working..

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