We have a client running CUCM 7.1.3, and they are reporting the following situation:
when the receptionist receives an external call and tranfer it to an internal DN, final destination user receives the call identified by receptionist's DN, instead of external phone number !
They have told us that before answering the forwarded call they see receptionist's DN, but when they answer it this number change to original caller's external phone number.
On receptionist DN, we have mark "Redirect Number" on "Forwarded Call Information Display" section
Could you please tell me what can be missing on this CUCM configuration??
Thank you in advanced.
You are most correct my friend
"Everything is broken" - Bob Dylan