CME 9.0 - Issue with GUI

Unanswered Question
May 12th, 2012

Hi team,

Yesterday, I have upgraded the version of our Call manager express from 8.6 to 9.0. Then, I have observed that the GUI functionality stopped working even though the required configuration and GUI files are in place. The GUI (http://<CME IP>/ccme.html) was taking credentials and just displaying a blank page (I am using IE 9). Then, I have read that CME 9.0 needs the command "file privilege 0" for enabling GUI. After I added this command, GUI was working. I was able to login as admin and normal Extension mobility (EM) user and see the existing configuration, but could not make any changes to the CME configuration via GUI.

I am not able to update/add/delete any configuration as both EM user or as admin. Nothing is happening after I say Save (I am not even getting any error). For example, in admin mode, if I click on Administration-> Save Router Config, nothing is happening, even Logout is not working. This is not AAA issue as I have already removed the command "aaa authorization config-commands".

Could you please let me know how to fix this? With CME 8.6, complete GUI functionality was working fine.

I have configured the following commands on the device:

ip http server

ip http path flash0:

ip http authentication local

telephony-service

web admin system name xxx password xxx

dn-webedit

time-webedit

Also, I have copied the following files to flash0:

CME_GUI_README.TXT  Delete.gif  Tab.gif          admin_user.js  downarrow.gif      logohome.gif      normal_user.js  telephony_service.html  xml-test.html CiscoLogo.gif       Plus.gif    admin_user.html  dom.js         ephone_admin.html  normal_user.html  sxiconad.gif    uparrow.gif             xml.template

Regards,

Swati

I have this problem too.
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csacontract Wed, 05/16/2012 - 23:10

I have exactly the same issue. Gui works, authenticates, reads everything - but no changes can be made.

I have upgraded the GUI files in flash, even removed and re-added the 'ip http path flash:/gui'. The files in the /gui folder are directly from the cme-152-2Tv1 download.

Checking a 'debug ip http url' I can see the files being picked up and set to the client. I am using ie9 as well,

May 17 16:06:43.305 AEST: Thu, 17 May 2012 06:06:43 GMT 10.29.11.100 /ccme.html ok

        Protocol = HTTP/1.1 Method = GET

May 17 16:06:43.305 AEST:

May 17 16:06:43.337 AEST: Thu, 17 May 2012 06:06:43 GMT 10.29.11.100 /ITSMain ok

        Protocol = HTTP/1.1 Method = GET May 17 16:06:43.305 AEST: Thu, 17 May 2012 06:06:43 GMT 10.29.11.100 /ccme.html ok
        Protocol = HTTP/1.1 Method = GET
May 17 16:06:43.305 AEST:
May 17 16:06:43.337 AEST: Thu, 17 May 2012 06:06:43 GMT 10.29.11.100 /ITSMain ok
        Protocol = HTTP/1.1 Method = GET

I can login and authenticate OK. But I too cannot make any changes in the gui.

Of interest, in the gui, when I go Help/About I see that the GUI is 8.0.0.0 rather than the 9.0 that I thought it would read based on my download - and I've suspected all along that this has something to do with it.

I am wondering if this a dud CME GUI download release, just like jumping from IOS 15.2(2)T1 to 15.2(3)T results in CME reverting from 9.0 back to 8.8.

Luke

kmonteir Wed, 05/16/2012 - 23:55

Hey Luke,

I believe this is a Bug CSCtz35753

Issue only happens to CME 9.0 IOS versions (15.2.x)
When GUI is configured using the GUI files downloaded from CCO, any changes made on the GUI cannot be saved.

The HTTP code in CME 9.0 has been changed from CME 8.6.

Hope this helps.

Reagards,

Kevin

csacontract Thu, 05/17/2012 - 00:51

Yep. Just found that myself and was coming back here to report it.

It has been suggested I downgrade to 15.2(2)T.

And this after I had already backed out from 15.2(3)T because of the CME 8.8 issue.

What's going on Cisco?

Lukeyson

Paolo Bevilacqua Thu, 05/17/2012 - 01:19
 What's going on Cisco?

Lukeyson

I ask that myself since 20 years now. Then I learned that the answer, my friend, is blowing in the wind.

kmonteir Thu, 05/17/2012 - 01:57

The issue seems to be with the 15.2(2)T1 and above . The 15.2.(2)T id working fine would be great if you could check the same out.

Should have a fix soon for it.

Regards,

Kevin

vinupeter_19 Sat, 06/16/2012 - 09:39

hey guys,

do we have a fix for this issue? im still facing the problem.

rgds,

tonypearce1 Sat, 06/16/2012 - 22:09

When I upgraded my CUCME to 9, my GUI stopped working also. The TAC engineer who advised I upgrade also made the 15.2 GUI files available for me to upload, and ever since then the GUI has been working.

Did you upgrade your GUI files after the CUCME upgrade?

S-bruening_2 Wed, 09/26/2012 - 06:58

Hi Tony,

could you provide us the CME GUI files for 15.2 which you get from the TAC?

vinupeter_19 Sun, 06/17/2012 - 23:13

yeah i have loaded the new GUI files to the flash

the uploaded files were extracted from cme-152-2Tv1.zip file which is the CME 9.0 complete support file set.

After adding "file privilage 0" command, GUI is working. I was able to login as admin and normal Extension mobility (EM) user and see the existing configuration, but could not make any changes to the CME configuration via GUI.

Rgds,

Paolo Bevilacqua Wed, 09/26/2012 - 07:08

Duplicate bug CSCtz35753 is superceded by CSCtz26735 The details are shown below.

CSCtz26735 - SDP Process is broken in PI18 (15.2(3)T)

Symptoms: SDP process to provision CVO router is broken in Cisco IOS Release 15.2(3)T.

Conditions: This symptom is seen when we start the SDP process. The
connection immediately breaks after the username and password are entered.
Workaround: There is no workaround.

Details

First Found in: (4)

15.2(0.1)T,15.2(3)T,15.2(2)T1.14 15.2(3.31)PIP

Status: Fixed (Resolved)

Last Modified: Sep 14,2012

Known Affected Versions: (5)

15.2(2)T,15.2(1)T1,15.2(1)T,15.2(1)GC1,15.2(1)GC

Fixed in: (5)

15.3(0.2)T,15.2(4)M1.5,15.2(3)T1.1,15.2(2)T2 15.2(1)T2.13

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Posted May 12, 2012 at 2:55 AM
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