It appears end user extensions won't display in the web directory when they don't have an associated device. This presents an issue for misc entries such as those that point to department hunt pilots, etc..
I suspect that it's related to having Web Dialer enabled (as it changes all extension entries to a hyperlink), so we disabled the service, however the behavior remains. I don't currently have access to another cluster I can test on.
Anyone with thoughts on this, or that can test on their cluster please share.