Unity MAPI Error - Event ID 30019

Unanswered Question
May 14th, 2012

Hi,

I've a client with Unity version = 8.0(3.1)   - HA Setup intergrated with Exchange 2003 (Partner exchange) and 2010. AD version is 2008.

They are intermittenly getting the following error under Event Viewer:

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The MAPI subsystem has indicated that the Global Catalog Server MIGC3001.na.corp.MKN.com which is used to resolve addresses for message submission cannot be reached, and that it has switched to using Global Catalog server MIGC3002.na.corp.MKN.com.  Unity will continue to function using this newly selected Global Catalog server and will not automatically switch back to the original one.  If Unity does not have a dedicated connection with sufficient bandwidth to the newly selected server, then there may be significant delays in Exchange access by Unity.  Please verify that Unity has a good connection to the new Global Catalog for proper functioning.

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There are no issues observed but we are curious to  know if it could be an issue with the system which may cause unnecessary outages.

DC/GC are co-resident. Domain administrator has confirmed there is no issue with either of their DC/GC servers and both Exchange servers are also working fine.

Rechability to DC/GC and Exchagne servers are fine. DNS is also working fine and there is no firewall in between Unity and DC/GC / Exchange servers.

I noticed the following error in Unity system info, not sure if it is relevant:

     MAPI Provider : *ERROR* - Unsupported - Both CDO & Exchange Tools Detected

If I go to Unity Add / Remove Programs, the MAPI and CDO version shows in 1.2.1.

Following is the UNITY System info, just in case you need to know something more.

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GUSI Version = 2.0.4
Gather Date/Time = 05-14-2012 / 12:02:37

Unity Install Information:
     Unity server name = MIGUNITY1
     Unity System ID = 5185203a
     Unity version = 8.0(3.1)
     Patches installed:=
        Cumulative : CU8.0(3)_ES9   (As per Add/Remove Programs ES 2 and ES9 are installed)

     SUW Version : 3.0.023.0 : 2012-01-18
     Core install files to= D:\CommServer\
         Total capacity (megs)= 570540.91
         Megs free= 535726.53
         % free space= 93.9
     Logging diagnostics and data files to= D:\CommServer\Logs\
         Total capacity (megs)= 570540.91
         Megs free= 535726.53
         % free space= 93.9
     UMR repository location= D:\CommServer\UnityMTA\
         Total capacity (megs)= 570540.91
         Megs free= 535726.53
         % free space= 93.9
     UnityDB location= D:\MSSQL\UnityData\UnityDb.mdf
         Total capacity (megs)= 570540.91
         Megs free= 535726.53
         % free space= 93.9
     UnityDB log location= D:\MSSQL\UnityLogs\UnityDb_log.LDF
         Total capacity (megs)= 570540.91
         Megs free= 535726.53
         % free space= 93.9

    Failover (This server is) : Primary
        Partner Server Name : MIGUNITY2
        Partner Server IP : 10.183.64.16
        Ping Interval : 1000 mSec
        Missed Pings Before Disconnect : 30

    QOS Settings:
        Call Signaling QoS= CS3(precedence 3) DSCP (011000)
        Media Signaling QoS= EF DSCP (101110)
    Security settings:
        RPC port number= 5050
        Unidentified caller message security= 0
        Message aging= 0
        Mixed mode= 1

     Cisco Unity TSP version = 8.4(3.1)
     CSAgent = -not installed-
     PCD : <not installed with PCD>
     Switch 1 = MIG CUCM RCM1, ID=0
     Ports configured =  40
     Default recording codec = 8K Mu-Law
     TUI Languages loaded = ENU
     Default TUI Language = ENU
     GUI Languages loaded = ENU,ENX
     Default GUI Language = ENU
     Prompts : Verified
     Default TTS Language = ENU
     TTS Default Engine =
     Standard Unity conversation in use

Environment Information:
     System Uptime:  N/A
     UMR Mode : Normal Operations
     Partner is Exchange 2003
     Partner Exchange Server Name= MIGEV3000
          Server Status Check = Enabled
          Server Ping Interval = 15000 mSec
     Active Directory domain = NAMCK

     Global Catalog Server = MIGC3001.na.corp.MKN.com
          Sync Interval = 15 min(s)
     Domain Controllers (Domain : DC)
          na.corp.MKN.com : MIGC3001.na.corp.MKN.com
          Sync Interval = 2 min(s)

     SQL Version = Microsoft SQL Server 2005 - 9.00.4035.00: SP3
     SQL Edition = Standard Edition
     Windows version =  5.2 Build 3790: Service Pack 2
     Outlook is not installed on the local server
     MAPI Provider : *ERROR* - Unsupported - Both CDO & Exchange Tools Detected
     MAPI Shared Memory: (HKLM:SOFTWARE\Microsoft\Windows Messaging Subsystem\Applications\<process>\SharedMemMaxSize)
            AvCsMgr : is set to recommended value
            AvMsgStoreMonitorSvr : is set to recommended value
            AvNotifierMgr : is set to recommended value
            AvUMRSyncSvr : is set to recommended value
            CsBMsgConnector : is set to recommended value
            CsBridgeConnector : is set to recommended value
            CsVpimConnector : is set to recommended value
            CuDohMgr : is set to recommended value

         TCPChimney : Disabled
         RSS : Disabled
         *Pulled from UnityDB Configuration Table*
         MinSearchFolderLifeHours : 1
         DisableSearchFolderUse : 0
         ExcludeAllReceipts : 0
         ExcludeReturnReceipts : 0

Unity Directory Information
     Total Subscribers in network =  831
     Total full subscribers homed on the local message store (if any) =  0
     Total full subscribers assigned to the local Unity server =  831
     Total network (contact) subscribers homed locally =  0
     Total call handlers on local box =  5
     Total delivery locations homed locally =  0
     Total Unity servers in the same dialing domain (including local server) = 0
     Total Unity servers seen in directory (including local server)=  5

Unity Licensing Information:
     LicMaxMsgRecLenIsLicensed=0
     LicPoolingIsEnabled=0
     LicVPIMIsLicensed=0
     LicAMISIsLicensed=0
     LicSecondaryServerIsLicensed=0

OS Platform IP Config Info:


Windows IP Configuration

   Host Name . . . . . . . . . . . . : migunity1

   Primary Dns Suffix  . . . . . . . : na.corp.MKN.com

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

   DNS Suffix Search List. . . . . . : na.corp.MKN.com

                                       corp.MKN.com

                                       MKN.com

Ethernet adapter HP Team:

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : HP Network Team #1

   Physical Address. . . . . . . . . : 00-26-55-2D-0B-84

   DHCP Enabled. . . . . . . . . . . : No

   IP Address. . . . . . . . . . . . : 10.183.64.15

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Default Gateway . . . . . . . . . : 10.183.64.254

   DNS Servers . . . . . . . . . . . : 10.183.32.125

                                       10.7.224.100

   Primary WINS Server . . . . . . . : 10.183.32.26

   Secondary WINS Server . . . . . . : 10.7.96.16

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Let me know if someone has seen it before and can recommend me some troubleshooting steps.

Thanks,

Kapil

I have this problem too.
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kapilatrish Tue, 05/15/2012 - 12:37

Anyone?

Not the solution, but if someone can clarify under what conditions I can get the following error and what are few things I can check to fix this, that will be great.

MAPI Provider : *ERROR* - Unsupported - Both CDO & Exchange Tools Detected

Thanks,

Kapil

saagniho Tue, 05/15/2012 - 17:28

Hi Kapil,

This is generally seen if the you have MAPI CDO installed and the Exchange System Manager has not uninstalled Successfully.

A few possible reasons for this problem:

1)Uninstallation on Exchange System Manager or installation of MAPI CDO was done using Microsoft Remote Desktop.

2)There are some leftover dlls of the of the Exchange System Manager in the Unity servers.

Things that you can try to resolve this problem:

++ Use VNC Session to uninstall/install Exchange System Manager and MAPI CDO. 

++ Make sure there is no emsabp32.dll and emsmdb32.dll file in the Windows\System32 directory.

++ Windows\system32\mapi32.dll should be at version of 6.5.7654.9 or higher. Or still at version 1.x. Anything in between is no good.

Hope that helps!

Regards,

Saurabh

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