VOIP monitor in partial service

Unanswered Question
May 15th, 2012

                   Hi Expert

I have installede a new uccx version 8.5.1 su2 withe the cop file.

What i found that the voip monitor subsystem is in partial service.,the system is in HA

From RTMT loggs i can found that "

3853: May 14 23:28:01.414 GMT-1000 %MIVR-SS_VOIPMON_SRV-3-VOIP_OPERATION_ERROR:VOIP subsystem operation error: Module Name=LRMConnection.readMSG: lrmHost: 20.250.185.68 , lrmPort: 3000,A specific description for a trace= error is: ,Exception=java.io.EOFException

3854: May 14 23:28:01.414 GMT-1000 %MIVR-SS_VOIPMON_SRV-3-EXCEPTION:java.io.EOFException

3855: May 14 23:28:01.415 GMT-1000 %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at java.io.DataInputStream.readInt(DataInputStream.java:375)

3856: May 14 23:28:01.415 GMT-1000 %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.lrm.io.CRSLRMInputStream.readINT(CRSLRMInputStream.java:211)

3857: May 14 23:28:01.415 GMT-1000 %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.lrm.io.CRSLRMInputStream.readMHDR(CRSLRMInputStream.java:356)

3858: May 14 23:28:01.415 GMT-1000 %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.VOIPMonitor.subsystem.LRMConnection.readMSG(LRMConnection.java:156)

3859: May 14 23:28:01.415 GMT-1000 %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.VOIPMonitor.subsystem.LrmVoipManager.recovery(LrmVoipManager.java:444)

3860: May 14 23:28:01.415 GMT-1000 %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.VOIPMonitor.subsystem.VoipServerHeartbeatThread.run(VoipServerHeartbeatThread.java:50)

Kindly help in resolving the issue

Regards

RC

I have this problem too.
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anchoudh Tue, 05/15/2012 - 03:39

Hi RC,

Please try upgrading it to UCCX 8.5 SU3 and check if it solves this issue.

CSCts87264 -VoIP monitor device sync has no failover function

http://www.cisco.com/web/software/280840578/90779/RN_UCCX_851_SU3.pdf

Hope it helps.

Anand

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Posted May 15, 2012 at 3:21 AM
Updated May 15, 2012 at 3:23 AM
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