WEIM 4.3.2(8) integrated with ucce 8.0
I am running an archive job to archive some closed cases.
The job is completed but if I go to the history window, I can see that there is a zero case archived and zero activity archived.
I got the following error from the archive process logs:
<@> ERROR <@> [1:main] <@> ProcessId:6904 <@> PID:0 <@> UID:12 <@> HttpSessionId: <@> com.egain.platform.framework.dsm.BatchExecutor <@> main() <@> ProcessName = archive-process <@>
2012-05-15 14:27:21.221 GMT+0300 <@> ERROR <@> [22:RMI TCP Connection(2)-10.0.2.26] <@> ProcessId:6904 <@> PID:0 <@> UID:12 <@> HttpSessionId: <@> com.egain.platform.framework.event <@> registerExceptionListener() <@> Registering exception listener <@>
2012-05-15 14:28:21.393 GMT+0300 <@> ERROR <@> [3:Finalizer] <@> ProcessId:6904 <@> PID:-1 <@> UID:-1 <@> HttpSessionId: <@> DBConnection <@> finalize() <@> The connection was not released previously. It is now released during GC. <@>
Are you using SQL 2005 Enterprise? I had the same problem you are describing and it was solved by TAC with an Engineering Special. My advice is for you to contact TAC to obtain the Engineering Special or update.
Below is the link to the post I had created at the time.