Solved: Phone registration issues - which log /debug files to look at on CUCM?

andyhibbert · ‎09-15-2011

Where on a CUCM (8.6.1) can I find the log / debug files for phone registration issues?

I'm having phone registration problems with the Jabber client on an Android phone. The Jabber client gives no error message other than "Restration Rejected".

The same Jabber client registers fine on a 7.1.5 system so I am fairly confident my configuration settings are OK.

Thanks

Andy

Payal Bhaduri · ‎09-15-2011

Hi,

You can look at the cucm traces (the sdi and the sdl) to understand the cause.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml

View solution in original post

Payal Bhaduri · ‎09-15-2011

Hi,

You can look at the cucm traces (the sdi and the sdl) to understand the cause.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml

Tapan Dutt · ‎09-15-2011

Hi

Make sure you assign a DN manually at the line level. It will solve the problem.

For more information and configuration assistance please take a look at the following link.

http://www.cisco.com/en/US/docs/voice_ip_comm/cumc/cisco_jabber/Android/86/Cisco_Jabber_Android_8.6.x_Admin_Guide.html#wp288341

HTH