Jabber 9.0 Voicemail User w/ LDAP

Answered Question
May 10th, 2012

I'm having an issue where Jabber 9.0 is not accepting my username and password for Voicemail if the user was imported to Unity Connection(8.6) from LDAP.  However, I can log into the Unity Web Inbox with the same username and password. Here's the interesting thing, if the user is created locally in Unity, everything works just fine. The Class of Service applied to both user types is identical.    

Has anyone seen this issue?

Thanks,

Chris          

I have this problem too.
0 votes
Correct Answer by asherif82 about 1 year 11 months ago

Hi Chris,

I beleive you have been hit y a bug id CSCty05524

UC 8.6.2.21009-1 – IMAP Authentication failed when using LDAP directory.

Symptom:

Unity Connection IMAP access failed due to SELinux enforcing mode.

Conditions:

This is observed when users are authenticated through LDAP

Workaround:

Switch the SELinux mode to permissive using the following CLI command:

utils os secure permissive

OR

Upgrade to the last version of CUC as it has been fixed in version 8.6(2.1900.5)

If this was helpful please tag it .

Thanks,

Amr Sherif

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Average Rating: 5 (1 ratings)
Correct Answer
asherif82 Fri, 05/11/2012 - 08:02

Hi Chris,

I beleive you have been hit y a bug id CSCty05524

UC 8.6.2.21009-1 – IMAP Authentication failed when using LDAP directory.

Symptom:

Unity Connection IMAP access failed due to SELinux enforcing mode.

Conditions:

This is observed when users are authenticated through LDAP

Workaround:

Switch the SELinux mode to permissive using the following CLI command:

utils os secure permissive

OR

Upgrade to the last version of CUC as it has been fixed in version 8.6(2.1900.5)

If this was helpful please tag it .

Thanks,

Amr Sherif

ctcahoe Fri, 05/11/2012 - 13:37

Thanks Amr, you are exactly right. I ran that command from the CLI, rebooted the server, and everything started working.

mikerojo2008 Tue, 01/14/2014 - 13:05

Hi every body,

I  have some problems but not with all the users, is only working with 3  users and the rest of them don't work, I attached the errors that I get  when I try to log in Telephony Accounts in the Jabber, I used the Jabber  of one User, and from here I introduce my credentials (user and  password) and I can get the voice mails (only from de 3 users that is  woriking fine), but when I introduce the credentials of the other user I  get the error and Can't get the voicemails.

The 127.23.0.7 is the IP address of the Cisco Unity Connection.

Please Help Me I'm stuck with this!

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Posted May 10, 2012 at 7:13 PM
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Tags: voicemail, 9, jabber
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Categories: Jabber for Windows
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