I have a handful of users that are running Apple Macbook Air Laptops and they are encountering an issue where as soon as the Jabber Video for Telepresence's self view window launches, it causes the software to crash. The affected users are running OS X Lion 10.7.2 on 11" Macbook Air Laptops. Movi 4.1 and 4.2 worked just fine on these laptops, but not the latest version.
I opened up a case with TAC, but have not yet found a solution or workaround other than reverting back to Movi 4.2, which is not ideal.
Anyone run into a similar issue?
Here are some excerpts from the crash log:
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000ca12cbe
And here is some more specific info on the affected hardware:
Model: MacBookAir4,2, BootROM MBA41.0077.B0E, 2 processors, Intel Core i7, 1.8 GHz, 4 GB, SMC 1.73f63
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (22.214.171.124.18)
Bluetooth: Version 4.0.1f4, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256C, 251 GB
USB Device: FaceTime Camera (Built-in), apple_vendor_id, 0x850a, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024c, 0xfa120000 / 4
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0xfd110000 / 3