profile 2000MXP Selfview and Layout is not working and no remote video on display

Unanswered Question
May 17th, 2012

Hello I have a strange behaviour on a Profile 2000MXP.

The buttons Selfview and Layout have no effect on the display, (the remote control works on a other system)

And when I make a call to an other system, the system connects but I keep seeing my own camera image and not the other site.

It is not a firewall or a NAT issue, because the unitis is registared to a VCS expressway.

And when I check the call details I can see that there is data going both ways audio & video.

I tried several things to get the unit back on track.

- Like: putting the unit back to factory default - xcommand defaultvaluesset level:3

- Upload the newest firmware F9.1.2

- Reset the Virtual monitor

But nothing makes a difference.

I don't know if it makes a difference the original Tandberg display is not connected to the codec the client chanced the setup using a bigger screen.

The new screen is connected bij VGA or DVI-D (it didn't made a diference).

Does anyone have good Idee

Best regards,

Bert-Wietze

Message was edited by: BW Dijk

I have this problem too.
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amsengar Thu, 05/17/2012 - 11:13

Hi, 

  Are you able to  get the audio? If yes then please check if the other end is sending the video and also try using different video protocols, such as H263, H261. 

If no audio present,  then how is the device connected to network.  In case there is a firewall open the relevant ports needed for media flow.

Please also check the NAT settings on the mxp. In case call is being placed to external network, configure the nat mode to on and assign public IP address that helps to route the call to external network. 

Thanks,

Amlesh

bertwietzedijk Fri, 05/18/2012 - 02:09

Yes we have audio and the unit is connected to a VCS E and there are no firewall issues.

Valentin.Ichim Mon, 05/21/2012 - 12:07

You could check VGA Mode on Screen Settings. If you use only one screen it should be Main ( not Dual )

Sent from Cisco Technical Support iPhone App

Valentin.Ichim Mon, 05/21/2012 - 12:09

Do you have the Menu on the screen ?

Sent from Cisco Technical Support iPhone App

bertwietzedijk Mon, 05/21/2012 - 18:07

On a profile only one screen is connected and set as main screen, the second screen on composite video or Y/C is not connected, I checked there is no video output. (is this normal for a profile?)

Yes there are menu's on the main screen.

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Posted May 17, 2012 at 9:36 AM
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