×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

Cisco EIM

Answered Question
May 21st, 2012
User Badges:

Hi,


I have a couple of questions regarding EIM (integrated and not):

  1. Is it possible to set preffered/sticky agent for non intergated queues?
  2. How can I set integrated agent to see other agents emails/tasks/activities?


Through non integrated agents I can assign whichever permission I want to whichever agent I want (client wants all agents to see all agents stuff).

I haven't found similar option for integrated agent.


Vlad





  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Vladimir Lazovic Wed, 05/23/2012 - 13:13
User Badges:

Excellent Karthik,


Just found today both features, thank you though!!


Regarding search, is it possible to customize...add some fields, like sent items/responses...?


Thank you


V

egain_karthik Wed, 05/23/2012 - 13:34
User Badges:

Yes the different tabs allow you to search by inbound, outbound, you can provide fields to be entered at runtime using ~~prompt and saving the search.

Vladimir Lazovic Wed, 05/23/2012 - 15:23
User Badges:

Can you please elaborate a bit in more detail on

"provide fields to be entered at runtime using ~~prompt"


V

Vladimir Lazovic Thu, 05/24/2012 - 00:22
User Badges:

One more question about archive: is it possible to use archived items after, like in regular email...if agents need to check some old activities, he/she just open archive file and search it?


Thank you Karthik


V

Vladimir Lazovic Fri, 05/25/2012 - 00:57
User Badges:

Hey Karthik,


One more question, in guide there are some special characters, that can be used for Exactly operator

($ & * ^ % _ ( ) # ") I tried it as regex, but it doesn't seem to work as regex.

Can you brief what do they do, few of them will do...like

$ ...

& ...

* ...

^ ...

% ...


Thanx mate


V

Actions

This Discussion