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Cisco EIM

Answered Question
May 21st, 2012
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I have a couple of questions regarding EIM (integrated and not):

  1. Is it possible to set preffered/sticky agent for non intergated queues?
  2. How can I set integrated agent to see other agents emails/tasks/activities?

Through non integrated agents I can assign whichever permission I want to whichever agent I want (client wants all agents to see all agents stuff).

I haven't found similar option for integrated agent.


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Overall Rating: 5 (1 ratings)
Vladimir Lazovic Wed, 05/23/2012 - 13:13
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Excellent Karthik,

Just found today both features, thank you though!!

Regarding search, is it possible to customize...add some fields, like sent items/responses...?

Thank you


egain_karthik Wed, 05/23/2012 - 13:34
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Yes the different tabs allow you to search by inbound, outbound, you can provide fields to be entered at runtime using ~~prompt and saving the search.

Vladimir Lazovic Wed, 05/23/2012 - 15:23
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Can you please elaborate a bit in more detail on

"provide fields to be entered at runtime using ~~prompt"


Vladimir Lazovic Thu, 05/24/2012 - 00:22
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One more question about archive: is it possible to use archived items after, like in regular email...if agents need to check some old activities, he/she just open archive file and search it?

Thank you Karthik


Vladimir Lazovic Fri, 05/25/2012 - 00:57
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Hey Karthik,

One more question, in guide there are some special characters, that can be used for Exactly operator

($ & * ^ % _ ( ) # ") I tried it as regex, but it doesn't seem to work as regex.

Can you brief what do they do, few of them will do...like

$ ...

& ...

* ...

^ ...

% ...

Thanx mate



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