I have a couple of questions regarding EIM (integrated and not):
- Is it possible to set preffered/sticky agent for non intergated queues?
- How can I set integrated agent to see other agents emails/tasks/activities?
Through non integrated agents I can assign whichever permission I want to whichever agent I want (client wants all agents to see all agents stuff).
I haven't found similar option for integrated agent.
2.) Through Activity Search, saved search etc... search is very flexible and powerful.