my problem is:
I have IPTA (UCCE 8.5 integrated) agents to EIM/WIM added to media routing domains: Voice, CIM, CIM_OUTBOUND. When agent receives an inbound call, during the received call, agent wants/needs to create an email via EIM (by pressing F3 in agent console).
Agent gets warning message: Complete all unfinished non-interruptible activities!
MRDs are set:
It would be great to allow integrated agents to create EIM during a call.
How is it possible?