Error during upgrading Cisco Unity Connection to SU2

Unanswered Question
May 23rd, 2012

Help!

I'm facing an error while upgrading Cisco Unity Connection 8.5.1.10000-26 to SU2 (8.5.1.12900-7). 

When it's trying to download the SU2 file (UCSInstall_UCOS_8.5.1.12900-7.sgn.iso ) to Unity Connection after 2GB I get this error:

Error encountered: Upgrade has detected that the ISO file name has been changed from the original name. This is not allowed. MD5 Hash Value: 32:32:db:47:99:48:c6:53:12:e2:78:76:94:90:a4:1d

I tried this from multlpe FTP servers and I downloaded the SU2 file multlpe times assuming the download was bad.  I also rebooted the Unity Connection server here and there assuming it was something with the server.

I first tried SU1, but that gave the same error, so I attempted to go with SU2.

Any ideas for resolving this?

Thank you!

-rya

I have this problem too.
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Chris Deren Wed, 05/23/2012 - 06:01

The upgrade shoould be over 4 GB, are you downloading it directly from CCO download page?

Chris

Rob Huffman Wed, 05/23/2012 - 06:15

Hi Rya,

Something is wrong with the file. Here's the MD5 that shows on your error

your md5

MD5 Hash Value: 32:32:db:47:99:48:c6:53:12:e2:78:76:94:90:a4:1d

here's the actual md5 shown on the download page for UCSInstall_UCOS_8.5.1.12900-7.sgn.iso

MD5 Checksum:    26289d2f3074a2880aaf4102d8aeadc3

Maybe try the download from a different PC/connection

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

ryabutler Wed, 05/23/2012 - 14:17

Hi,

I did a lot of that.  I tried to re-download multlple times from multlpe different computers.

I knew it was a MDD5 hash mismatch because the readme file for that image was different.  But I assumed it was something else since I downloaded the file 4 times already from different computers and the same problem occured.

And yes, the file size is 4GB, but the downloading process to Unity Connection stops around 2GB.

Thank you!

-rya

Rob Huffman Thu, 05/24/2012 - 06:22

Hi Rya,

OK...well you've certainly done your due diligence here

Did you run an MD5 check after the download to compare the file values?

I had a long look for bugs related to this issue and came up empty so I can't see

a bug being the cause of the issues here. Is it possible for you to try "burning" the

upgrade .iso to a DVD and trying again?

I am also curious why you wouldn't move straight to 8.5(1)SU4

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

ryabutler Fri, 05/25/2012 - 00:59

Hi Rob,

The issue was resolved when we used SFTP instead of FTP.

Not sure why, but it worked.

Thanks for the sticking through this with me.  (+5 rewarded)

-rya

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Posted May 23, 2012 at 4:07 AM
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