CAD Error on UCCX 7.0(2)

Unanswered Question
May 23rd, 2012

In an implementation of UCCX v.7.0 (2) installed the Cisco Agent Desktop (CAD) on a PC with Windows XP (CAD was downloaded directly from the administration interface UCCX >> http://[UCCX IP Address]/appadmin > Plugins).

When starting the CAD, the following error is displayed (see attached) and never appears to log window.

"Service Release version downgrade"

"The service release on the servers downgraded Have Been"

"You must uninstall the current service release and try again".

I have reviewed the documentation for troubleshooting of UCCX v7.0 (2) and Cisco Agent Desktop and I could not find any solution to this failure.

I have this problem too.
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anchoudh Wed, 05/23/2012 - 21:44

Hi Ernesto,

Please access the Windows add\remove software and remove\uninstall the already installed all the CAD software from here.

And install the CAD software once again, it will work.

Thanks,

Anand

Please rate helpful posts !!

anchoudh Thu, 05/24/2012 - 19:35

Hi Ernesto,

Where you able to get out of this issue?

Thanks,

Anand

ERNESTO_VE Fri, 05/25/2012 - 09:13

Hi Anand.

At this time, the customer is testing your recommendation.

Keep you informed of progress.

Thanks a lot.

ErnestoG

anchoudh Mon, 05/28/2012 - 05:02

Hi Ernesto,

Greetings !!

I hope this issue got resolved by this time now.

Thanks,

Anand

orlandoguy82 Tue, 07/30/2013 - 10:20

I had this same problem and the following is what corrected it for me. The issue was only happening on machines Running Windows XP SP3 32 bit.

1.     Login to the affected machine with admin rights.

2.     Now uninstall the software.

3.     Type regedit in run

4.     Now delete both or whichever of the two you find there

HKEY_LOCAL_MACHINE\SOFTWARE\Calabrio

HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink

5.     Download the software from the server, just CAD

6.     Install and test if the issue still exists.

Please give 5 stars if this fixes your issue

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Posted May 23, 2012 at 9:12 PM
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