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how can i do this for ICM or CVP script

Unanswered Question
May 27th, 2012
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i have a ipcc environment                 

now i have this request:

first,i want that before a agent answer the call , the caller can hear the agent's job number (the system can read it auto)

then,how can i read the script can let the caller authenticate his account and password

i know to describe this question is difficulty

someone can share some document ??

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You could use agent greeting (with CVP 8.5 and UCCE 8.5) to let the caller hear the agent's job number, but not in the order you wish. You can use a CVP VXML Stdio app with Database Element(s) to validate account number and password, or even do this with microapps and ICM DBLookup - but this would have to come first.


Regards,

Geoff

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