Hello,

Go to the cisco desktop administrator, under the workflow , select default and after that select CAD agent

Then select User Interface

From the right Panel scrol down to tasks , pick anyone from the 10 and click on visible

After that click the add button below it.

Another page will open , choose the Utility action tab then click on new :

Action name : StartRecording

ActionType : Record

Action : Start

Then add another action

Action name : Stop recording

Action Type : Record

Action : Stop

Then choose the start recording and click add action , it will return to the first page, click on add one more time and choose the utility action , then choose the stop recording action and click on add action, apply the config and then do a synchronize for the services and close the CAD and reopen it , it should work.

Amer