Once again, I need your help on something that hopefully can be fixed...
We have a UC560 setup where about 8 users have SPA525G2 phones with a SPA500S extension connected and about 30 others phones that are either SP525G2 or SPA504 phones without any SPA500S connected.
Now, the problem I have is the following :
When we replaced their old Nortel system, they had a local directory phone list of about 50 numbers. (From 1 to 60 with a few numbers skipped).
So I had configured the local directory with all those numbers and people without the SPA500S can use the local directory easily by entering the number and pressing the NumAbr (I guess it's SpeedDial or something in english).
Basically, you enter 24 then NumAbr and it dials the number in the list. That's fine.
Now, add the phones with SPA500S attached to it.
Those users are supervisors of sales staff, each supervisor has a region and about 20 guys on the road. Those supervisors wanted to have cell phones programmed in the SPA500S so they could press a button quickly and call their guys. BUT they would also like to be able to dial and have access to the local directory.
To make it clearer :
Phone 1 with SPA500S ->
Speed-dial 1 -> 95555555555
directory entry 1 95551231234 name SalesMan1
Now, all those with SPA500S will enter 1 and the SpeedDial button, but it's the 95555555555 that is dialed and not the 95551231234
Is it possible to have local directory that precedence over speeddial configuration?
Or is it possible to do what we want or by design this will not work?
Hopefully, I was clear enough, I sometimes feel like I have a hard time writing down the problems