CUIC - Control Center - Device is showing Unkown

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Jun 10th, 2012
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I installed CUIC 8.5.3 in VMWare and none of the reports are showing any data.  All of the data sources are showing online, but when I look in the Control Center the CUIC device is showing as Unknown and I am not able to Shutdown/Start/Reset it.  The options are grayed out.  Is this normal behavior?

ScreenHunter_01 Jun. 10 01.55.gif        



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david.macias Sun, 06/10/2012 - 09:06
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No, it's not.  Do you have DNS, can you ping yourself from the cli?  I've never installed CUIC on a VM, so don't know for sure if it will work, but can't see that it wouldn't.


Ryan Gunn Sun, 06/10/2012 - 11:32
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Yeah pings all work fine.  I have also verified that CUIC is supported in VMWare.  We are going to open a High Sev Cisco Suport case to see if they are able to tell what is going on


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