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Compliance Recording on UCCX 8.5

Unanswered Question
Jun 11th, 2012
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Dear Member,


I have some confuse on the UCCX voice recording, as I know UCCX Premium license that support voice recording. My situation is following:


New deployment on UCCX, requires voice recording, running on VMware.


To meet requirement, either the following:


=====option 1====

UCCX with Premium License (no addition license such as L-CCX-85-N-CR-LIC, right?)

Recording only support max 84 session with play back

Span port CANNOT support on UCS platfrom (right? refer to PNG)

Only support active recording from CAD

=================


=====option 2====

UCCX with Premium License

CCX 8.5 new call recording seat License

New MCS 7845 for CCX 8.5 Compliance Recording

Support max 300 session for recording

support SPAN

Support Active and Passive recording

=================


Would you correct me if I got wrong?


Regards

Russ

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