Dear NetPro gurus,
I have created a new custom variable 'variable09' and passed that variable to UCCX by the 'Set Enterprise Call Info' step in my UCCX script in an attempt to display the number of calls waiting in the CSQ on Supervisor Desktop.
However, when my users open their Supervisor Desktop on their screen, they can't see that variable09 anywhere on their Voice CSQ. Is there anything I need to do to allow them to see this variable on their Supervisor Desktop?
I have spent a lot of time on this already so would appreciate if anyone can shed some light on this.
When you've followed the steps above mentioned by Aaron, select your CSQ from the list on the left hand pane, and check the voice csq summary window. There you'll see a current/oldest column. You might have to scroll right to see this.
It will display something like 2 (00:30:00) where 2 is the number of calls in queue, and the time in brackets is the time the oldest call in queue is waiting.