I have a aqm 8.5.2 server with uccx , we have configured diffrent workflow (Quality managemnt) and Archive workflow.
Now when a supervisor having AQM license , try to play the file it play as audio file and the reasin come on the portal for recording is "archive".
However the Evaluation button is greyed out and he was not able to evaluate the same .
Does that mean that archive calls cannot be evaluated.
And why this calls are going to archive state ..