I have followed the directions in the "setting up the Greetings administrator" document. I've read and re-read.
I cannot get the directed routing rule to acess the GA. I set the CTI RP in CUCM with the extension I wanted (2350), and fowarded all calls from that to VM. Calls to this ext hit the UCXN but I get a "This system is temporarilly unable to complete my call" then Goodbye.
I have tested GA by adding a key input to an auto attendant and GA answers. Just not with the direct call.
The direct rule condition states Dialed Number Equals 2350
This sends to the Conversation > GA.
Seems fairly simple.