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CUCM-CUE AA not transfer

Unanswered Question
Jun 15th, 2012
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Hello Everyone.


I have an issue with an integration between CUCM 7.1.5 and a CUE 3.2.


We are using CUE 3.2 for an AA. We have registered CUE to the CUCM without any problem as a CTI Route Point.


Attached; you will find a printscreen about this.


The issue is when I call to the CUE-AA; it accepts the call and I can hear the audio but when I put an extension to make a transfer it doesn't work just drops the call with a tone :S


Could you help me with this???


Thanks in advance.


Regards!!!


Roberto Lopez

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Ayodeji Okanlawon Fri, 06/15/2012 - 07:31
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    2017 IP Telephony

This is most likely a DTMF issue..


Where are you originating the call from? Is it from outside going to cucm and then to AA


Or is it from a phone internal to cucm?


Can you describe your scenario please



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