Dear NetPro gurus,
My clients have created a dedicated voicemail box for the team at x5000. My client's team extensions are as follows:-
Phone extn - x1001
Phone extn - x1002
Phone extn - x1003
Now, since each user only has their own user's extension, when someone left a voicemail to mailbox x5000, is there a way where we can configured so that all 3 team members know that there is a message at dedicated mailbox x5000?
Would appreciated if someone can shed some light on this.
+5 to Chris I agree that these are very confusing when your RED lamp is lit and you
don't know which mailbox to check. But it does work.
For Unity Connection;
Message Waiting Indicators
Cisco Unity Connection can set message waiting indicators (MWIs) at up to 10 extensions for a user when new voice messages arrive.
When a user account is added, Connection automatically enables the MWI at the primary extension for the user.
You can change MWI settings, and add or delete MWI extensions in Cisco Unity Connection Administration on the Message Waiting Indicators page for a user.
To Add MWIs for Other Extensions
Step 1 In Cisco Unity Connection Administration, find the user for whom you want to add another MWI.
Step 2 On the Edit menu, click Message Waiting Indicators.
Step 3 On the Message Waiting Indicators page, click Add New.
Step 4 On the New Message Waiting Indicator page, check the Enabled check box.
Step 5 In the Display Name field, enter a description for the MWI.
Step 6 Optionally, check the Inherit User's Extension check box to use the primary extension for the user as the extension on which the message waiting indicator (MWI) appears.
Step 7 In the Extension field, enter the extension for the MWI. When entering characters, consider the following:
•Enter digits 0 through 9. Do not use spaces, dashes, or parentheses.
•Enter , (comma) to insert a one-second pause.
•Enter # and * to correspond to the # and * keys on the phone.
Step 8 In the Phone System field, click the name of the phone system that the extension is assigned to.
Step 9 Click Save.
Step 10 Repeat Step 2 through Step 9 as necessary.
"Show a little faith, there's magic in the night" - Springsteen
If I understand your request correctly:
"Now, since each user only has their own user's extension, when someone left a voicemail to mailbox x5000,
is there a way where we can configured so that all 3 team members know that there is a message at dedicated
- Users has their own extensions not their own mailbox according to your question.
- When there is a voicemail, you want all the users to be notified.
Since Ext. 5000 is the group mailbox number, all you need to configure is an Alternate Ext. to x5000 with a 'Notification Device' to send out an email when there is a voicemail.
Firstly: Create a group email address in exchange-server or any mail-server you are using and add all the users to this mail group (e.g. [email protected]).
In CUC, create ext. 1001, 1002 & 1003 as an 'Alternate Extension' respectively (Note, you can only have up to 9-Alternate Ext.) and this is done from User(x5000)---Edit---Alternate Extensions---Add New (the phone type does not matter, just pick any from work phone to work fax).
Secondly: Remember the group mail address ([email protected]) ? This is where we will use it as a 'Notification Device'.
Still on the user (x5000) page; Edit---Notification Devices. What you need here is the 'SMTP'
Click on the SMTP, Click on the radio button to enable it and then type in the group mail address in the 'TO' under the 'SMTP Settings'.
(Message Text: YOU HAVE A VOICEMAIL ON Ext. 5000)
*Any voicemail left on x5000, notification email will be sent to the [email protected] and all the member should get the email.
Lastly: CConfigure the Message Waiting Indicator (MWI) as mentioned by Ruff.Huffman.
Hope this helps and if you have further question hala!