Dear NetPro gurus,
My customer has an IVR on UCCX which works fine. However, they have recently add in an 'Option 6' where when PSTN caller press on it, it will redirect the call out to an 1800 number onto the PSTN.
The call connects perfectly fine. What my customer wants is to have a report on how many PSTN caller press on this newly created Option 6 of the IVR.
For all the other 5 IVR options, they all have an individual CSQ assigned to them and there is a 'Set Enterprise Call Info' step to send the 'options selected' to UCCX.
However, for this Option 6, since there is no CSQ (because the call gets redirect to a PSTN number), is there any way i can script it so that it can be tally and identified by Cisco Historical Reports too?
I have spent a lot of time on this already so would appreciated if anyone can shed some light on this.