We have an issue with using the supervisor software to monitor calls... it records silence. The size of the file it outputs is correct but it is completely blank.
- The users are using Windows XP machines and I have checked that the QOS RSVP service on WIndows XP is enabled.
- I did the "netstat" command and could see that the port is not being blocked.
- postinstall.exe show that it is pointing to the correct server.
It seems to be all set up correctly to a degree as this previously did work but it all of a sudden stopped working one day...... and also, it IS actually recording something... silence!
Suggestions on things to check?