LMS 4.1 Topology Service Question

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Jun 21st, 2012
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i have only 1 switch 2960 POE at customer enviroment.


i did run topology service and checked on the right side POE CAPABLE Devices


it shows me that i have 4 switch POE while actually there is only 1 switch POE in real enviroment.


does anyone have any idea about this issue ?


appreciate soonest reply


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Nael Mohammad Fri, 06/22/2012 - 00:58
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Can you post a screenshot of the problem and the type of switch it is? Also try running a data collection again.

Nael Mohammad Mon, 06/25/2012 - 16:33
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If you need immediate assistance's, you are encouraged to open a TAC case as I'm off on the weekends.  For the devices indicating they are POE switches, can you post the show ver of each one?

Karim.elwardany Mon, 06/25/2012 - 17:00
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do you think it is bug in IOS ??

and if it is a bug

you have a suggest to upgrade IOS or LMS have a fix for this?

Nael Mohammad Mon, 06/25/2012 - 18:19
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Its hard to tell without getting the info requested but check the DCR to see how its identified as which device type it is. And compare that to the inventory hardware report and the actual device itself. 



1. Check the DCR to verify the correct device type is defined for the incorrectly reported devices.

2. Were the devices automatically discovered or added manually to LMS?

3. Re-run a a data collection:

http://www.cisco.com/en/US/partner/docs/net_mgmt/ciscoworks_lan_management_solution/4.1/user/guide/monitoring_troubleshooting/mnt-topo.html#wp1044599


Post the ani.log and the show ver requested after data collection completes.

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