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UCCX 8.0.2 - error while handling the request

Unanswered Question
Jun 29th, 2012
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Hi Guys,


My Customer have UCCX 8.0.2. He needed did change prompt and when He try to do upload the new script, appear the message: "error while handling the request". Any have idea who solve this problem?


Thanks,


Wilson                 

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brian1mcc Fri, 06/29/2012 - 07:48
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I saw this before on 8.0.2, I had to delete the prompt/script/document and the upload it again (instead of overwriting it). I believe this was fixed in SU4.


Edit: this is the bug id - CSCtq23837 (unable to overwrite scripts) - resolved in 8.0(2) SU4


Brian

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wilsonsant Mon, 07/02/2012 - 05:04
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Hi Brian,


I opened a TAC and was identified the bug CSCts80098. The workaround did was disable/enable in service CDS and HDS. The fix is resolved in 8.0(2) S4 as You mentioned.


Thank You very much,


Wilson

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