Can't find Agent Desktop for CME

Answered Question
Jul 3rd, 2012

Hello

I know it sounds ridiculous but I can't find the Desktop Agent for a CME and CCX integration. Let me explain a bit more.

The scenario is quite simple: one CME on a 2911 that must be integrated with a CCX 8.5. I have successfully setup the CME and CCX (at least I supose) but now the only problem I have is to find the Agent Desktop. I have installed several CCX but always integrated with Callmanager withoit Express. On every occasion, on the plugins menu there were 3 links to download Administrator, Supervisor and Agent Desktops. But in this case there are only 2 links: one for Administrator and one for Supervisor/Agent. Obviously I tried installing the msi file that you download when click the Supervisor/agent link but only the Supervisor is installed.

I'm sure it must be a silly question but I'm blocked with that issue. Any help?

DAni                

I have this problem too.
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Correct Answer by Anthony Holloway about 1 year 9 months ago

The most likely cause of this is that you are running UCCX Standard, which does not come with CAD.

You'll want to read the data sheet for UCCX to familiarize yourself with the feaatures offered between versions, deployments, and licensing.

Also, with UCCX/CME, CAD does not do Phone Control.  E.g., You cannot answer the phone from within CAD.

Anthony Holloway


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Chris Deren Tue, 07/03/2012 - 13:03

I am not sure where you get the CAD client, is it not documented in admin guide?

Either way I would not spend much time on this type of integration as Cisco no longer supports UCCX - CME integration starting with CCX version 9, which means you will never be able to go to newer releases past 8.5.

HTH,

Chris

Correct Answer
Anthony Holloway Tue, 07/03/2012 - 13:24

The most likely cause of this is that you are running UCCX Standard, which does not come with CAD.

You'll want to read the data sheet for UCCX to familiarize yourself with the feaatures offered between versions, deployments, and licensing.

Also, with UCCX/CME, CAD does not do Phone Control.  E.g., You cannot answer the phone from within CAD.

Anthony Holloway


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d.vinyals Tue, 07/03/2012 - 14:07

Thank you for your answers. So, it seems that CCX Standard with CME only supports IP Phone Agents. Any guide to setup Phone agents?

Dani

Anthony Holloway Tue, 07/03/2012 - 14:37

I would have thought it to be in the installation guide.  But I'm not sure, as I have never integrated CME with UCCX.

Anthony Holloway

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d.vinyals Fri, 07/06/2012 - 10:42

Thank you all for your answers. Our license is Syandars and as Anthony says, that is the major problem. To run Agent Desktop you need Enhanced or Premium License.

Dani

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Posted July 3, 2012 at 11:32 AM
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