I know it sounds ridiculous but I can't find the Desktop Agent for a CME and CCX integration. Let me explain a bit more.
The scenario is quite simple: one CME on a 2911 that must be integrated with a CCX 8.5. I have successfully setup the CME and CCX (at least I supose) but now the only problem I have is to find the Agent Desktop. I have installed several CCX but always integrated with Callmanager withoit Express. On every occasion, on the plugins menu there were 3 links to download Administrator, Supervisor and Agent Desktops. But in this case there are only 2 links: one for Administrator and one for Supervisor/Agent. Obviously I tried installing the msi file that you download when click the Supervisor/agent link but only the Supervisor is installed.
I'm sure it must be a silly question but I'm blocked with that issue. Any help?
The most likely cause of this is that you are running UCCX Standard, which does not come with CAD.
You'll want to read the data sheet for UCCX to familiarize yourself with the feaatures offered between versions, deployments, and licensing.
Also, with UCCX/CME, CAD does not do Phone Control. E.g., You cannot answer the phone from within CAD.
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