- Gold, 750 points or more
today customer has a server that runs Crystal Reports via an ODBC connection to UCCX 5.0 to get some custom reports about contact center calls. We are upgrading UCCX 5.0 to 8.5. Will this functionality be affected? Is there anything that needs to be updated on the CR's side post upgrade?
The short answer is yes. UCCX 5x uses MSSQL, and UCCX 8.5 uses IBM Informix. Therefore, you will need to install the Informix ODBC driver on your CR server/workstation, and recreate your DSN to UCCX using the new driver. That's at the bare minimum.
I would reference the HRC Admin and Dev guide to get the full details on how to accomplish this in 8.5.
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