With Shahryar Talukder
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to get expert insights and learn about the Cisco® Smart CallConnector Suite of collaboration applications for the Small Business platforms from Shahryar Talukder. Shahryar is a team lead in the Small Business Technology Group at Cisco and he has been working on unified communications, collaboration, and mobility solutions for more than 15 years. He has lead the development team that has provided the Smart CallConnector suite of unified communication solutions for the Cisco Unified Communications 500 Series (UC500) and the Communications Manager Express bundle for the Cisco ISR Integrated Services Router (CME-ISR.) The Cisco Smart CallConnector Suite delivers productivity improvements for main answering positions and employee desktops with click-to-dial and click-to-send from presence-enabled directories, as well as integration with Microsoft Outlook and Internet Explorer. Easy to sell and install, the Cisco Smart CallConnector Suite gives partners an opportunity to expand their applications business.
The Cisco Smart CallConnector Suite delivers productivity improvements for main answering positions and employee desktops with click-to-dial and click-to-send from presence-enabled directories, as well as integration with Microsoft Outlook and Internet Explorer. Easy to sell and install, the Cisco Smart CallConnector Suite gives partners an opportunity to expand their applications business.
The Smart CallConnector Suite includes:
- Smart CallConnector Operator, a console displaying incoming call queues, searchable directories, and telephone status
- Smart CallConnector Toolbar , free-of-charge application for basic click-to-dial and screen pops call notification
- Smart CallConnector Server and Advanced Client for presence, visual voicemail, call control, instant messaging with federation, and Outlook integration
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Shahryar might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Security sub-community SBCS - UC500 discussion forum shortly after the event.
This event lasts through December 22nd, 2011. Visit this forum often to view responses to your questions and the questions of other community members.
The SCC performs lookup against the contacts in the SCC directories and the Personal Outlook contact folder. Therefore the GAL contacts are not looked-up for the caller ID name resolution. You can import external contact data from other sources to the SCC Server directories. This is a manual process.
From the SCC Server->Configuration Manager you can import contacts from Active Directory and from Exchange. We currently do not have the Global Address as a selection option. However you can import from Exchange Contact folders. To import:
1. Start the Conifguration Manager on the SCC Server, login and select the Manage Users/Contacts tab.
2. Click on the Import button in the toolbar, form the menu select contacts. This opens the Import Wizard.
3. Select the Import Source. This can be one of UC500 (CME); Outlook Contacts, Text file (CSV format) or Active Directory.
4. If you have specified Outlook, it will try to connect to Outlook and allow you to select the contact folder for import.
5. Select the import target directory -- Corporate or External directory.
6. Then run import.
Until GAL lookup is available, the import method is the only option. It has limitations as it has to be repeated to keep the contact information current.