I am trying to configure B-ACD on my CME (using instructions from the Cisco site) and can't seem to get it to work. Can anyone suggest a configuration example that would assist me? What is currently happening is, a call is placed to the FXO from a cell phone. ACD answers, you hear a busy tone for a few seconds and then ACD disconnects the caller, no dropthrough at all. The setup I need is as follows -
A call is detected on POTS/PSTN line (FXO) at voice-port 0/0/0. It is immediately routed via drop-through to a sequential hunt group (extensions 101, 102, and then if not answered finally to voicemail extension 701).When a call comes in from this line it should display as "From Landline Call" (extension 601) - aa extension number. This is to avoid incoming calls that come up as"Unknown Number". This should be able to be acomplished using the directory entry command.