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Ask the Expert: Cisco Smart CallConnector

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Jul 6th, 2012

Read the bioWith Shahryar Talukder

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to get expert insights and learn about the Cisco CallConnector suite with Cisco expert Shahryar Talukder. He will also explain how the CallConnector suite delivers productivity improvements for main answering positions and employee desktops with click-to-dial and click-to-send from

presence-enabled directories, as well as integration with Microsoft Outlook and Internet Explorer.

Shahryar Talukder has led the development team that has provided the Smart CallConnector suite of unified communication solutions for the UC500 and the CME-ISR. Shahryar has been working on unified communications, collaboration, and mobility solutions for more than 15 years. He has been a speaker at seminars, presented numerous webcasts, and conducted training for Cisco Technical Assistance Centers as well as to Cisco partners and has worked with the Cisco business units in defining the technical and product specifications for the collaboration and mobility solutions for the small business space. Shahryar has represented his company in the standard bodies for ISDN and 802. He holds a bachelor of science degree in electrical engineering from Kings College, University of London and a master of science degree in computing and control from Imperial College, University of London.

The Cisco Smart CallConnector Suite delivers productivity improvements for main answering positions and employee desktops with click-to-dial and click-to-send from presence-enabled directories, as well as integration with Microsoft Outlook and Internet Explorer. Easy to sell and install, the Cisco Smart CallConnector Suite gives partners an opportunity to expand their applications business.

The Smart CallConnector Suite includes:

Please visit the following sites for more details: and

Remember to use the rating system to let Shahryar know if you have received an adequate response.

Shahryar might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Security sub-community SBCS - UC500 discussion forum shortly after the event.

This event lasts through July 20, 2011. Visit this forum often to view responses to your questions and the questions of other community members.

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Mohamed Ibrahim Tue, 07/10/2012 - 01:30


I might be a little early asking this question. But at the moment we provide Cisco Call Connector for our clients. But, a requirement came up to use Salesforce with Call Connector. Cisco stopped supporting Salesforce for Call Connector. Is there a alternate solution?

shtalukd Fri, 07/13/2012 - 12:23

Hi Mohamed:

The integration of Salesforce/MS-Dynamics with the Cisco UC solutions comes up frequently. There are two parts to the  response:

1. With the CME TAPI driver, the current integration with Salesforce/MS-Dynamics will work. As you have noted, support is stopping on this solution. We are looking at an alternative, but it is not available at this time.

2. Note the CallConnector and the Salesforce solution cannot be used concurrently due to the limitation of a single control connection to the SCCP phone.



Mohamed Ibrahim Thu, 07/19/2012 - 01:14

Thanks Shahryar. I think even if I go with a third party salesforce app, Call Connector will come as an issue. Its the TAPI issue thats causing this.

Anyways, on a call connector config manager how many routers/cme can we add? Is a limit imposed on the server?

Paolo Bevilacqua Tue, 07/10/2012 - 02:44

Cisco has purposely made Call Connector to not work on UC520, consequently customers having these (that is still far from end of software support), do not have a solution for updated software or even 64 bits systems.

Is Cisco willing to correct this unfair treatment to their paying customers ?

shtalukd Fri, 07/13/2012 - 12:26

Hi Paolo:

As you may be aware, the CallConnector solutions is available in two sets of SKUs -- the Smart CallConnector family for the UC540, UC560 and the Unified CallConnector family for the CME/ISR and UC520.

So the CallConnector solutions are available for the UC520 -- both the updated 2.2 release and in x64-bit versions.



Davidwagman1 Fri, 07/13/2012 - 12:33

Hi Shahryar,

If I can ask for a little more clarification on Smart Call Connector v. Unified Call Connector. It appears that the smart cc toolbar is free for UC500 users. For the unified call connector, is the equivalent of the "toolbar" the "personal client"? This software requires a license where the UC500 series software does not?



shtalukd Fri, 07/13/2012 - 12:52

Hi David:

You are correct -- one of the differences between the SCC and UCC family is the SCC Toolbar and the UCC Personal client. The SCC toolbar is restricted to the UC500 platform (this would include the UC520). There is no free-download toolbar for the ISR platform, the Personal Client would be the closest offering. The Personal Client does include dial plan capability, directories, call logs etc as additional features.



Phil Kernick Tue, 07/10/2012 - 06:29

I'd like to know when Smart CallConnector Server will support extension mobility.  Without this feature it is unusable for us.

shtalukd Fri, 07/13/2012 - 12:28

Hi Phil:

This also comes up a lot. Unfortunately, at this time, there are no plans to add support for extension mobility to the solution.



Davidwagman1 Tue, 07/10/2012 - 14:14

Hi Shahryar,

Great job this morning with the webex, it was very informative.

Is there a way to hide a user from the directory? I am able to turn off their "presence" but not remove certain people from the directory entirely. Is this possible? For a bit more customization, is it possible to allow certain groups to see or hide individual users? (Ie - not allow people to IM execs, but allow IM betweem exec and his/her assistant).

A second question - whats the best way to troubleshoot SMS messages failing when trying to send from the advanced client?

Thank you,


shtalukd Fri, 07/13/2012 - 12:38

Hi David:

Thank you. We should have the recordings posted today, in the event you would like to share or reference the material.

Question 1: Hiding users from directory. There is currently no method for hiding a user's contact information from being viewed. The Group configuration section in the Configuration Manager provides access controls for Presence and Caller Id infomation for groups of users. I think this is something you are already using.There are no exposed controls for restricting IM or viewing details of contacts in the directory. As there are no restrictions of calling the exec's number.

Question 2: Troubleshooting SMS. The Advanced Client sends SMS via the email system to the service providers email portal. So a simple way to debug this is to the address [email protected]'s-portal  from your email client as check if it is delivered and then pushed through as sms message.



Davidwagman1 Fri, 07/13/2012 - 12:43

Hi Shahryar,

Thanks for the reply.

Email texts from outlook work fine. This is what I'm seeing:



shtalukd Fri, 07/13/2012 - 12:55

Hi David:

We will need to look at the log file. Let me get back with the specific log file name.



shtalukd Fri, 07/13/2012 - 17:47

Hi David:

The SMS message is sent using the MAPI control in the Advanced Client. Please verify that the MAPI profile settings are correct from the Preference settings. Also veriy that the Outlook directory contacts are visible when you select the Outlook option from the Directory pulldown list. This is a way of checking that the MAPI and Outlook access functions are working correctly.

We have verified sending text through the Verizon portal.



Davidwagman1 Fri, 07/13/2012 - 18:35

Hi Shahryar,

Mapi is showing connected under preferences -> e-mail settings and outlook directory lookup from within call connector advanced is working, but sms texts are still failing. I turned up the logging to debug, but the Mapi logs show nothing of any particular usefulness.

Any other ideas? If you're like to continue this outside of this thread, let me know.



elguen.hasanov Tue, 07/17/2012 - 00:06

Hi Shahryar,

I have some problem with my cisco asa 8.2. I have to know how shoud i connect 2 inside interfaces. I am writing what i have.

I have 5 network connection on Cisco ASA.

1. Interface Ethernet 0/0 - outside

2. Interface Ethernet 0/1 - 1_firm

3. Interface Ethernet 0/2 - 2_firm

4. Interface Ethernet 0/3 - DMZ-Server (Just one Server)

5. Management -  no need

I have to connect 2 Interfaces, (1_firm) with Interface (2_firm). I've tried

route 1_firm ,

but i resiving following error "Cannot add route,connected route exists".

But i have no route configuration. What i have cheking? Or maked i some wrong?

Thank you for your help.