minimal requirement to use SCH

Answered Question
Jul 13th, 2012

Hi all,

we have some CISO devices bought from VCE.

We registered our CISCO account within some CISCO contract numbers provided by VCE.

Looking at these contracts appears that we have S/W Download=0 Access Level=2 Case management=0

Is that sufficient to manage SCH platform?

I suspect we need more access privileges because when I go to

https://tools.cisco.com/sch/ and try to access to registration Management I got an errore which says: "

Access Denied

Your current role does not have sufficient privileges to access this page"

Thank You

Regards

Mauro

I have this problem too.
0 votes
Correct Answer by lsearcy about 1 year 9 months ago

If your devices registered successfully, then the devices are under contract and functioning correctly in the Smart Call Home web site.

For individuals to view the devices on the Smart Call Home web portal, Their CCO ID must be associated with the contract the devices are registered under to see the devices in the Smart Call Home web portal.

But the Smart Call Home portal checks several things for user access:

     1. Does the CCO id exist

     2. Is the user associated with a valid Smartnet contract

     3. Does the CCO ID have "admin role" privileges for this contract in the Smart Call Home web portal

If all of these conditions are met, then there are also issues that were brought to light recently for case sensitive Cisco.com user ID (CCO IDs) such as

CSCtt03106Using alphanumeric and mixed case letters as CCOID's in SCH

which automatically failed the user with the message you described.

For fastest resolution, open a Tac case using Technology: Smart Services, subtechnology:Device Diagnostics. The TAC engineer will be able to validate that your CCO ID meets the required conditions for access and if you are affected by the bug mentioned above.

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Correct Answer
lsearcy Fri, 07/13/2012 - 12:42

If your devices registered successfully, then the devices are under contract and functioning correctly in the Smart Call Home web site.

For individuals to view the devices on the Smart Call Home web portal, Their CCO ID must be associated with the contract the devices are registered under to see the devices in the Smart Call Home web portal.

But the Smart Call Home portal checks several things for user access:

     1. Does the CCO id exist

     2. Is the user associated with a valid Smartnet contract

     3. Does the CCO ID have "admin role" privileges for this contract in the Smart Call Home web portal

If all of these conditions are met, then there are also issues that were brought to light recently for case sensitive Cisco.com user ID (CCO IDs) such as

CSCtt03106Using alphanumeric and mixed case letters as CCOID's in SCH

which automatically failed the user with the message you described.

For fastest resolution, open a Tac case using Technology: Smart Services, subtechnology:Device Diagnostics. The TAC engineer will be able to validate that your CCO ID meets the required conditions for access and if you are affected by the bug mentioned above.

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Posted July 13, 2012 at 12:59 AM
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