MSE not responding

Unanswered Question
Jul 13th, 2012

  Hi all

I am currently having trouble adding an MSE to NCS.

I get a message from the NCS to say that the MSE server will not respond when I try to add it.

I have verified that the NCS has IP connectivity to the MSE by switching my laptop for the MSE and taking its IP address.

I have also verifed that the service is running with the command /etc/init.d/msed status

Starting MSE Platform, Waiting to check the status.

MSE Platform is up, getting the status

-------------

Server Config

-------------

Product name: Cisco Mobility Service Engine

Version: 7.0.201.204

Hw Version: V01

Hw Product Identifier: AIR-MSE-3310-K9

Hw Serial Number: FTX1604M05C

Use HTTP: false

Legacy HTTPS: false

Legacy Port: 8001

Log Modules: -1

Log Level: INFO

Days to keep events: 2

Session timeout in mins: 30

DB backup in days: 2

-------------

Services

-------------

Service Name: Context Aware Service

Service Version: 7.0.200.204

Admin Status: Enabled

Operation Status: Up

Service Name: Wireless Intrusion Protection Service

Service Version: 1.0.2077.0

Admin Status: Enabled

Operation Status: Up

--------------

Server Monitor

--------------

Server start time: Fri Jul 13 13:30:25 BST 2012

Server current time: Fri Jul 13 13:31:06 BST 2012

Server timezone: GB-Eire

Server timezone offset: 0

Restarts: 22

Used Memory (bytes): 41991360

Allocated Memory (bytes): 158859264

Max Memory (bytes): 954466304

DB virtual memory (kbytes): 0

DB virtual memory limit (bytes): 0

DB disk memory (bytes): 1913046656

DB free size (kbytes): 0

-------------

Context Aware Service

-------------

Total Active Elements(Wireless Clients, Tags, Rogue APs, Rogue Clients, Interfer

ers, Wired Clients): 0

Active Wireless Clients: 0

Active Tags: 0

Active Rogue APs: 0

Active Rogue Clients: 0

Active Interferers: 0

Active Wired Clients: 0

Active Elements(Wireless Clients, Rogue APs, Rogue Clients, Interferers, Wired C

lients, Tags) Limit: 1000

Active Sessions: 0

Wireless Clients Not Tracked due to the limiting: 0

Tags Not Tracked due to the limiting: 0

Rogue APs Not Tracked due to the limiting: 0

Rogue Clients Not Tracked due to the limiting: 0

Interferers Not Tracked due to the limiting: 0

Wired Clients Not Tracked due to the limiting: 0

Total Elements(Wireless Clients, Rogue APs, Rogue Clients, Interferers, Wired Cl

ients) Not Tracked due to the limiting: 0

-------------------------

Context Aware Sub Services

-------------------------

Subservice Name: Aeroscout Tag Engine

Admin Status: Disabled

Operation Status: Down

Subservice Name: Cisco Tag Engine

Admin Status: Enabled

Operation Status: Up

[root@HS-SR1-MSE-1 ~]# /etc/init.d/msed status

[root@HS-SR1-MSE-1 ~]# /etc/init.d/msed status

STATUS:

Starting MSE Platform, Waiting to check the status.

MSE Platform is up, getting the status

-------------

Server Config

-------------

Product name: Cisco Mobility Service Engine

Version: 7.0.201.204

Hw Version: V01

Hw Product Identifier: AIR-MSE-3310-K9

Hw Serial Number: FTX1604M05C

Use HTTP: false

Legacy HTTPS: false

Legacy Port: 8001

Log Modules: -1

Log Level: INFO

Days to keep events: 2

Session timeout in mins: 30

DB backup in days: 2

-------------

Services

-------------

Service Name: Context Aware Service

Service Version: 7.0.200.204

Admin Status: Enabled

Operation Status: Up

Service Name: Wireless Intrusion Protection Service

Service Version: 1.0.2077.0

Admin Status: Enabled

Operation Status: Up

--------------

Server Monitor

--------------

Server start time: Fri Jul 13 13:30:25 BST 2012

Server current time: Fri Jul 13 13:41:33 BST 2012

Server timezone: GB-Eire

Server timezone offset: 0

Restarts: 22

Used Memory (bytes): 53046040

Allocated Memory (bytes): 192217088

Max Memory (bytes): 954466304

DB virtual memory (kbytes): 0

DB virtual memory limit (bytes): 0

DB disk memory (bytes): 1913046656

DB free size (kbytes): 0

-------------

Context Aware Service

-------------

Total Active Elements(Wireless Clients, Tags, Rogue APs, Rogue Clients, Interfer

ers, Wired Clients): 0

Active Wireless Clients: 0

Active Tags: 0

Active Rogue APs: 0

Active Rogue Clients: 0

Active Interferers: 0

Active Wired Clients: 0

Active Elements(Wireless Clients, Rogue APs, Rogue Clients, Interferers, Wired C

lients, Tags) Limit: 1000

Active Sessions: 0

Wireless Clients Not Tracked due to the limiting: 0

Tags Not Tracked due to the limiting: 0

Rogue APs Not Tracked due to the limiting: 0

Rogue Clients Not Tracked due to the limiting: 0

Interferers Not Tracked due to the limiting: 0

Wired Clients Not Tracked due to the limiting: 0

Total Elements(Wireless Clients, Rogue APs, Rogue Clients, Interferers, Wired Cl

ients) Not Tracked due to the limiting: 0

-------------------------

Context Aware Sub Services

-------------------------

Subservice Name: Aeroscout Tag Engine

Admin Status: Disabled

Operation Status: Down

Subservice Name: Cisco Tag Engine

Admin Status: Enabled

Operation Status: Up

Has anybody else experienced these problems that can help, or could someone help with trouble shooting it.

Many Thanks

Simon

I have this problem too.
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Scott Fella Fri, 07/13/2012 - 20:46

Simon,

Try to swap the gigabit port on the MSE.... from the MSE, you should be able to ping the NCS also.

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Amjad Abdullah Sat, 07/14/2012 - 04:38

Make sure port 16113 is not blocked between NCS and MSE. Do you have a firewall between the two appliances?

The TCP port (16113) that the controller and mobility service communicate over MUST be open (not blocked) on any firewall that exists between the controller and mobility service for NMSP to function.

Reference: http://www.cisco.com/en/US/docs/wireless/ncs/1.0/configuration/guide/mse.html

HTH

Amjad

Scott Fella Sat, 07/14/2012 - 06:17

When you said this:

I have verified that the NCS has IP connectivity to the MSE by switching my laptop for the MSE and taking its IP address.

Are you saying that when the MSE is connected you can't ping the MSE from the WCS or vice versa? Can you ping the gateway of the MSE when consoled from the MSE? The issue with the MSE is that depending on what network port the MSE brings up first during the boot up, that will be the active interface. Also the mse script does not work too well. After you run the initial script in the MSE you need to restart the network services.

/etc/init.d/network restart

Enter the following commands after you complete the startup wizard. This is an example. You will hard set your gateway and the Mac address to eth0 port. This way eth0 will have that ip address all the time and the OS will not have a decision on what interface will have that ip address.

/etc/init.d/network restart

echo GATEWAY=10.7.6.1 >> /etc/sysconfig/network-scripts/ifcfg-eth0

echo HWADDR=00:1E:67:15:B8:59 >> /etc/sysconfig/network-scripts/ifcfg-eth0

ifconfig eth0

Verify the configuration for eth0

Check system status

start|stop|restart|reload|status

/etc/init.d/msed status

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s.vosper Thu, 07/19/2012 - 01:56

Hi guys

Scott - Thanks for responding. I have tried the things you have suggested but with no success. I can confirm IP connectivity because I can ping the NCS from the MSE itself. I have also tried restarting the MSE services.

Amjad - I have put the question to the customer regarding any firewalling that might be going on between the 2 and am awaiting a responce. My gut feeling is that there is no firewall between the 2 devices.

Any other ideas, because this is a real head scratcher for me

Many thanks

SImon

Scott Fella Thu, 07/19/2012 - 05:42

This is a new setup right? Well during the startup wizard, did you happen to change the WCS communication login and password? If so, rerun the wizard and when it comes back to the WCS communication credentials, press "D" which is default.

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Scott Fella Thu, 07/19/2012 - 06:53

In case you need to run the startup wizard again, it will keep your existing entries unless you want to change it or use default.

 

/opt/mse/setup/setup.sh

regpugh Mon, 07/23/2012 - 15:56

What type of browser are u using if chrome try explorer then Firefox

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