cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
807
Views
0
Helpful
3
Replies

Reports for CSQ

Greeting

Is it possible to pull from the Historical reporting these values for a particular CSQ:

Avg Talking

Avg Waiting

Longest Waiting

3 Replies 3

Anthony Holloway
Cisco Employee
Cisco Employee

Yes it is.  Please see the HRC Admin guide for a list of reports and what each one contains:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/programming/guide/uccx80hradm.pdf

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

Thanks MArk

I actually just found under contact service queue activity report and by unchecking include chart i had all the information needed.

I wish UCCX had the same option as CallManager regarding "help about this page

Who is Mark?

And the Historical Reporting Client, does have a help feature builtin, and it explains all of the reports very detailed.

Happy reporting!

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: