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iPad App - can't edit comments

Unanswered Question
Jul 15th, 2012
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Hi All,


I can't seem to edit any of my posts in the iPad app.


Using iPad 3 verizon, iOS 6 beta (2nd build - 10A5338d), Tech support app ver 2.0 b2004.


Not sure if its just me, or a bug. I tried logging out and logging back in. I have been able to edit my posts from the iPad app in the past, but editing posts in safari on the iPad isn't supported so I figured I would inquire.


Best,

David




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Kent Wong Mon, 07/16/2012 - 09:39
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Hi David,


Are you still having problems editing? I forwarded your issue to my dev team and we're looking into it. Please let us know if you are still having issues. I tested editing a reply and it appears to work for me.


Thanks,


Kent Wong

Mobile Product Manager


Sent from Cisco Technical Support iPad App

Davidwagman1 Mon, 07/16/2012 - 09:49
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Hi Kent,


Thanks for getting back to me.


Just tried to edit a post - same error as yesterday. It does not seem specific to my iPad 3, as its not working on my iPad 2, but they are both on the latest iOS 6 beta. I will try and get my hands on one of the iPads still on 5.1.1 and test. I also tried deleting the app and re-installing without success.



Best,

David

Kent Wong Mon, 07/16/2012 - 09:53
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Thanks David, this information is helpful. We'll explore further.


Cheers,


Kent


Sent from Cisco Technical Support iPad App

Davidwagman1 Mon, 07/16/2012 - 09:58
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Kent,


I pulled a console log from xcode while trying to edit a post if you want it, shoot me an email or let me know where to send it.


Best,

David

Kent Wong Mon, 07/16/2012 - 10:03
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That would be helpful.  I just sent you an email with the address you can send the log to.  Thanks again!


Kent

Davidwagman1 Mon, 07/16/2012 - 10:07
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Sent it to you Kent.


Thank you for looking into it!


Let me know if you need anything further.


Best,

David

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