call forward after auto attendant in the BE3000

Unanswered Question


After the greeting, if you do not press any button, greeting played 2 more times and the connection is broken. But the greeting reads, "Our company welcomes you! Please, input extension number or wait for a response the Secretary." How do I configure, if there is no input passed, call forward to the Secretary?

Thank you.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
sanjsinh Tue, 07/17/2012 - 09:22
User Badges:
  • Bronze, 100 points or more

Hi Denis

Are you using the default AA greeting, or have you uploaded a custom AA greeting file?

The AA does not have a default handler, if there is no user input. That is a functionality we are adding in next release.

Currently AA requires admin to program keys and users to press keys to be able to route to an extension.


Villarreal_wer_... Fri, 05/31/2013 - 11:13
User Badges:

Hello Sanjay Sinha

I have a similar case, and I have the version

but at which vercion do your reference?


This Discussion

Related Content