call forward after auto attendant in the BE3000

Unanswered Question
Jul 17th, 2012

Hello,

After the greeting, if you do not press any button, greeting played 2 more times and the connection is broken. But the greeting reads, "Our company welcomes you! Please, input extension number or wait for a response the Secretary." How do I configure, if there is no input passed, call forward to the Secretary?

Thank you.

I have this problem too.
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sanjsinh Tue, 07/17/2012 - 09:22

Hi Denis

Are you using the default AA greeting, or have you uploaded a custom AA greeting file?

The AA does not have a default handler, if there is no user input. That is a functionality we are adding in next release.

Currently AA requires admin to program keys and users to press keys to be able to route to an extension.

Thanks

Villarreal_wer_... Fri, 05/31/2013 - 11:13

Hello Sanjay Sinha

I have a similar case, and I have the version 8.6.4.10000-15

but at which vercion do your reference?

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Posted July 17, 2012 at 6:47 AM
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