call forward after auto attendant in the BE3000

Unanswered Question
Jul 17th, 2012


After the greeting, if you do not press any button, greeting played 2 more times and the connection is broken. But the greeting reads, "Our company welcomes you! Please, input extension number or wait for a response the Secretary." How do I configure, if there is no input passed, call forward to the Secretary?

Thank you.

I have this problem too.
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sanjsinh Tue, 07/17/2012 - 09:22

Hi Denis

Are you using the default AA greeting, or have you uploaded a custom AA greeting file?

The AA does not have a default handler, if there is no user input. That is a functionality we are adding in next release.

Currently AA requires admin to program keys and users to press keys to be able to route to an extension.


Gabriel Villarr... Fri, 05/31/2013 - 11:13

Hello Sanjay Sinha

I have a similar case, and I have the version

but at which vercion do your reference?


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