07-17-2012 01:08 PM - edited 03-21-2019 06:02 AM
I have several users complaining about their Voice Mails ending up in their Junk folder. When a user creates a rule to allow this email, Outlook produces an error. Outlook won’t let you create a rule unless the email comes from a valid address. Currently all of our voice mails come from this address unityconnection@ciscocm1.
Is there a way to change this address or add a valid extension like .com to the email?
Ryan
07-17-2012 01:40 PM
Hi Ryan,
On the network page, do you have the domain entered?
Best,
David
07-17-2012 01:44 PM
I dont have Enable DNS Resolution checked, so no.
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07-17-2012 01:45 PM
Ryan,
Can you please try adding the domain name, then testing the unity email notifications? I think that will append the domain name to the outgoing emails.
It looks like you tried to paste something into the post, but all I see are squiggly lines.
Best,
David
07-17-2012 01:51 PM
Nope, same problem after adding the domain.
07-17-2012 01:58 PM
Ryan,
Do you relay through exchange?
Also, can you please check under System Settings -> SMTP Configuration -> Server -> SMTP Domain? You amy have to restart services for it to take effect.
Best,
David
07-17-2012 02:00 PM
Yes, we are.
07-17-2012 02:08 PM
Ryan,
I believe another option is to give it the fqdn alias in exchange with a mailbox. I saw some documentation on that for unity connection, let me see if I can dig it up.
Also, I updated my post above as you posted.
Best,
David
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