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CTI OS Dektop Login Failure

Unanswered Question
Jul 17th, 2012
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Hi All,


I have CTI OS dektop client and I have mentioned the CTIOS A and CTIOS B during installation. I have added the IP address of the CTIOS server details in the host file entry as well    ,


but still I vouldn't login and I see this issue,


              

7/17/12 15:43:54.961  6104  CTIOSSoftphone  Thd(5320)  Attempting to resolve hostname [snitswducspg1b] to IP address (gethostbyname).

07/17/12 15:43:57.610  6104  CTIOSSoftphone  Thd(5320)  CRITICAL: Failed to resolve hostname [snitswducspg1b] to IP address (gethostbyname). 7/17/12 15:43:54.961  6104  CTIOSSoftphone  Thd(5320)  Attempting to resolve hostname [snitswducspg1b] to IP address (gethostbyname).
07/17/12 15:43:57.610  6104  CTIOSSoftphone  Thd(5320)  CRITICAL: Failed to resolve hostname [snitswducspg1b] to IP address (gethostbyname).


Thanks,

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brian1mcc Wed, 07/18/2012 - 01:03
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It looks like your client can't resolve the hostname snitswducspg1b. Can you ping this hostname?


If not, try adding it to your clients hosts file.


Brian

david.macias Wed, 07/18/2012 - 05:26
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Brian is correct, your agent pc can't resolve the hostname snitswducspg1b.  You have a few choices.  Rerun ctios setup and remove hostnames and use nothing but IPs.  Put a host entry in your local windows hosts file.  Or change your network configuration to attach the fully qualified domain name of that server.


david

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