CTI OS Dektop Login Failure

gopalasrinivasan.kuppuswamy · ‎07-17-2012

Hi All,

I have CTI OS dektop client and I have mentioned the CTIOS A and CTIOS B during installation. I have added the IP address of the CTIOS server details in the host file entry as well ,

but still I vouldn't login and I see this issue,

7/17/12 15:43:54.961 6104 CTIOSSoftphone Thd(5320) Attempting to resolve hostname [snitswducspg1b] to IP address (gethostbyname).

07/17/12 15:43:57.610 6104 CTIOSSoftphone Thd(5320) CRITICAL: Failed to resolve hostname [snitswducspg1b] to IP address (gethostbyname). 7/17/12 15:43:54.961 6104 CTIOSSoftphone Thd(5320) Attempting to resolve hostname [snitswducspg1b] to IP address (gethostbyname).
07/17/12 15:43:57.610 6104 CTIOSSoftphone Thd(5320) CRITICAL: Failed to resolve hostname [snitswducspg1b] to IP address (gethostbyname).

Thanks,

brian1mcc · ‎07-18-2012

It looks like your client can't resolve the hostname snitswducspg1b. Can you ping this hostname?

If not, try adding it to your clients hosts file.

Brian

david.macias · ‎07-18-2012

Brian is correct, your agent pc can't resolve the hostname snitswducspg1b. You have a few choices. Rerun ctios setup and remove hostnames and use nothing but IPs. Put a host entry in your local windows hosts file. Or change your network configuration to attach the fully qualified domain name of that server.

david

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