I've installed an ASA-SSM-10 module into my ASA 5510 firewall but it's in "Unresponsive" state. I tried to reset and recover the module but nothing seems to work. Below you may find information about the system and details about what I did. Any help is greatly appreciated.
ASA5510-K8, 1024 MB RAM, CPU Pentium 4 Celeron 1600 MHz
Internal ATA Compact Flash, 256MB
System image file is "disk0:/asa843-k8.bin"
Device Manager Version 6.4(3)
ASA 5500 Series Security Services Module-10 ASA-SSM-10
Hw Version: 1.0
Sw Version: 6.2(2)E4
SSM Application Version: 6.2(2)E4
I have 2 IPS images at my TFTP server:
I tried the command: hw-module module 1 reset
At first module status changes to "Inıt" but after then it goes back to "Unresponsive"
I used the command "hw-module module 1 recover configure" for 2 different images mentioned above by the same order and then tried:
"hw-module module 1 recover boot"
Module status changes to "Recover" and stays like that for hours. I've waited for 2 hours for 2 different images. And then I issued the command: hw-module module 1 recover stop and the module goes back to "Unresponsive" state.
The Module's network interface is connected to the same switch where the TFTP server is connected. When I run a sniffer on the TFTP server (Linux, tcpdump), there's no TFTP activity. But I can use this TFTP server from ASA (Connected to the Inside interface).
ASA Inside interface IP Address: X.X.X.1
TFTP Server IP Address: X.X.X.8
"show module 1 recover" command output:
Module 1 recover parameters...
Boot Recovery Image: Yes
Port IP Address: X.X.X.2
Gateway IP Address: X.X.X.1
VLAN ID: 0
(There are no VLANs used on this network.)