Good morning,

This is my first CCX CSQ deployement, so pardon my ignorance of the system... After enabling my first CSQ yesterday afternoon, I made myself a supervisor so I could monitor the queue and agent states. I'm exclusively using the IP Phone Agent on the phones and when I open the Supervisor Desktop and select the appropriate team, I can monitor the queue stats (Agents Ready, Total calls, etc), but the Agent views are all empty despite the CSQ showing agents logged in. Could I be missing something? Any help is appreciated.

Thank you

Luke Whittall