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Log files

Unanswered Question
Jul 23rd, 2012
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Does any one have any idea which traces should be collected for issues call failure issue or any other logs i mean for all the logs which can help isolate issue's


Like few days ago i was facing issue upgrading the CUCM server so i took install logs to isolate the issue.


So my question is how many kinds of logs we have and which one to use for resolving the issue.


Thanks in advance.

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Chris Deren Mon, 07/23/2012 - 07:24
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Collect the "CallManager" service traces.


Chris

joshua.gertig Mon, 07/23/2012 - 10:43
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How do you view the text files though? I've always wondered that, I just send them to TAC but I'd like to be able to look at them. When I open a CM trace file in notepad, notepad++ or word pad, it's just a bunch of character.

I think I can view within RTMT (browse) why can't I seem to open the text files?

Chris Deren Mon, 07/23/2012 - 10:47
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They should be readable from the text editor just fine. Not sure why it is showing this for you :-(


Chris

Ayodeji Okanlawon Mon, 07/23/2012 - 15:09
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Joshua,


Most times the files are zipped with a .txt extension. You need to use a zip file extractor such as winzip or 7zip to extract them before you can use notepad++. If you try to open it direclty it will show as scrambled as it is now



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joshua.gertig Tue, 07/24/2012 - 06:10
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Thanks aokanlawon, I was using WinZip (paid version) when I was getting the results above. I forgot about 7zip, but downloaded it and now I can view the file!

Not sure why WinZip wasn't working, it seems to work for decompressing other zipped files. Probably some sort of PC issue. Thanks!

Ayodeji Okanlawon Tue, 07/24/2012 - 06:11
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Glad to help, dont forget to rate useful posts



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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

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