Cisco VPN Client connects but user can't t access anything

Unanswered Question
Jul 24th, 2012

                  Hello,

I have problem on cisco vpn client connects normaly but user can't t access anything

the problem appear only on this laptop but when the same acccess the vpn via any other laptop it is working without any problems

i checked every thing win 7 firwall vpn servise, tried to uninstall then reinsatll the vpn client but no chance finally i reintalled the WIN 7

and i checked  All VPN parameter it is right becuase when the vpn users try to connect to the vpn via any other laptop it is working with no problems

I need your advice how to fix thanks for your support.

I have this problem too.
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nkarthikeyan Tue, 07/24/2012 - 03:11

Hi Mostafa,

Please check with your local firewall settings. Try shutting the 3rd party firewall or windows firewall and work.

Also check on the

statistics --> Status-->Route Options & Options --> Stateful (On/not)

Am not sure this will help much.. you can try out.

Please do rate if the given information helps.

By

Karthik

most_diaa Tue, 07/24/2012 - 05:03

Hello Karthikeyan,

thanks for your support for info but still not solved

lmcruzmir Sun, 04/14/2013 - 12:00

same problem here, exatly the same, windows 7 doesn't work, other pc is ok.

any update? release used for cisco vpn client is 5.0.07.0440

firewall and third party software totally disabled

packets being routed fine as far as I can see with wireshark, pc puts (looks like) the packets on the wifi, but they are not received at the other end.

jallamass Tue, 07/24/2012 - 08:20

Hi Mostafa,

Post 'route print' and 'netsh int ip show config' of windows 7 when you are disconnected and connected. It can help.

Greetz

daddy64135 Thu, 04/04/2013 - 09:21

I am having this same issue.  I am running Windows 8.  Until recently it worked fine but now when I try to connect it sets up the connection just fine but I can't access anything.  If i do this on a VM under VMworkstation on the same laptop, I can connect fine.  I am currently connecting to the network throught the Broadcom 802.11n Network adapter.

ROUTE PRINT details while connected to VPN:

===========================================================================

Interface List

113...00 05 9a 3c 78 00 ......Cisco Systems VPN Adapter for 64-bit Windows

28...68 94 23 13 3a 5a ......Microsoft Hosted Network Virtual Adapter

14...6a 94 23 13 3a 5a ......Microsoft Wi-Fi Direct Virtual Adapter

13...68 94 23 13 3a 5a ......Broadcom 802.11n Network Adapter

12...d4 be d9 6a 7f bd ......Intel(R) 82579LM Gigabit Network Connection

16...00 50 56 c0 00 01 ......VMware Virtual Ethernet Adapter for VMnet1

17...00 50 56 c0 00 08 ......VMware Virtual Ethernet Adapter for VMnet8

  1...........................Software Loopback Interface 1

18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3

31...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #6

58...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #22

65...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #30

===========================================================================

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination        Netmask          Gateway       Interface  Metric

          0.0.0.0          0.0.0.0   172.16.255.254     172.16.128.0     25

         10.0.0.0        255.0.0.0     172.31.255.1     172.31.255.2    100

        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306

        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306

  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306

  165.138.127.243  255.255.255.255   172.16.255.254     172.16.128.0    100

       172.16.0.0      255.255.0.0         On-link      172.16.128.0    281

      172.16.0.10  255.255.255.255         On-link      172.16.128.0    100

     172.16.128.0  255.255.255.255         On-link      172.16.128.0    281

   172.16.255.255  255.255.255.255         On-link      172.16.128.0    281

     172.31.255.0    255.255.255.0         On-link      172.31.255.2    281

     172.31.255.2  255.255.255.255         On-link      172.31.255.2    281

   172.31.255.255  255.255.255.255         On-link      172.31.255.2    281

    192.168.125.0    255.255.255.0         On-link     192.168.125.1    276

    192.168.125.1  255.255.255.255         On-link     192.168.125.1    276

  192.168.125.255  255.255.255.255         On-link     192.168.125.1    276

    192.168.191.0    255.255.255.0         On-link     192.168.191.1    276

    192.168.191.1  255.255.255.255         On-link     192.168.191.1    276

  192.168.191.255  255.255.255.255         On-link     192.168.191.1    276

        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306

        224.0.0.0        240.0.0.0         On-link     192.168.125.1    276

        224.0.0.0        240.0.0.0         On-link     192.168.191.1    276

        224.0.0.0        240.0.0.0         On-link      172.16.128.0    281

        224.0.0.0        240.0.0.0         On-link      172.31.255.2    281

  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306

  255.255.255.255  255.255.255.255         On-link     192.168.125.1    276

  255.255.255.255  255.255.255.255         On-link     192.168.191.1    276

  255.255.255.255  255.255.255.255         On-link      172.16.128.0    281

  255.255.255.255  255.255.255.255         On-link      172.31.255.2    281

===========================================================================

Persistent Routes:

  None

IPv6 Route Table

===========================================================================

Active Routes:

If Metric Network Destination      Gateway

  1    306 ::1/128                  On-link

16    276 fe80::/64                On-link

17    276 fe80::/64                On-link

13    281 fe80::/64                On-link

113    281 fe80::/64                On-link

17    276 fe80::2c31:1213:b183:938e/128

                                    On-link

113    281 fe80::949d:9ec9:4f9e:19cf/128

                                    On-link

16    276 fe80::a441:9a6:2407:268c/128

                                    On-link

13    281 fe80::bd16:aa62:1c71:4d46/128

                                    On-link

  1    306 ff00::/8                 On-link

16    276 ff00::/8                 On-link

17    276 ff00::/8                 On-link

13    281 ff00::/8                 On-link

113    281 ff00::/8                 On-link

===========================================================================

Persistent Routes:

  None

NETSH INT IP SHOW CONFIG while connected:

Configuration for interface "Local Area Connection"

    DHCP enabled:                         No

    IP Address:                           172.31.255.2

    Subnet Prefix:                        172.31.255.0/24 (mask 255.255.255.0)

    InterfaceMetric:                      25

    Statically Configured DNS Servers:    10.41.3.227

                                          10.41.3.228

    Register with which suffix:           Primary only

    Statically Configured WINS Servers:   None

Configuration for interface "Local Area Connection* 20"

    DHCP enabled:                         Yes

    InterfaceMetric:                      25

    DNS servers configured through DHCP:  None

    Register with which suffix:           Primary only

    WINS servers configured through DHCP: None

Configuration for interface "Local Area Connection* 11"

    DHCP enabled:                         Yes

    InterfaceMetric:                      25

    DNS servers configured through DHCP:  None

    Register with which suffix:           Primary only

    WINS servers configured through DHCP: None

Configuration for interface "Wi-Fi"

    DHCP enabled:                         Yes

    IP Address:                           172.16.128.0

    Subnet Prefix:                        172.16.0.0/16 (mask 255.255.0.0)

    Default Gateway:                      172.16.255.254

    Gateway Metric:                       0

    InterfaceMetric:                      25

    DNS servers configured through DHCP:  172.16.0.10

                                          172.16.0.11

                                          8.8.8.8

                                          8.8.4.4

    Register with which suffix:           Primary only

    WINS servers configured through DHCP: None

Configuration for interface "Ethernet"

    DHCP enabled:                         Yes

    InterfaceMetric:                      10

    DNS servers configured through DHCP:  None

    Register with which suffix:           Primary only

    WINS servers configured through DHCP: None

Configuration for interface "VMware Network Adapter VMnet1"

    DHCP enabled:                         No

    IP Address:                           192.168.125.1

    Subnet Prefix:                        192.168.125.0/24 (mask 255.255.255.0)

    InterfaceMetric:                      20

    Statically Configured DNS Servers:    None

    Register with which suffix:           Primary only

    Statically Configured WINS Servers:   None

Configuration for interface "VMware Network Adapter VMnet8"

    DHCP enabled:                         No

    IP Address:                           192.168.191.1

    Subnet Prefix:                        192.168.191.0/24 (mask 255.255.255.0)

    InterfaceMetric:                      20

    Statically Configured DNS Servers:    None

    Register with which suffix:           Primary only

    Statically Configured WINS Servers:   None

Configuration for interface "Loopback Pseudo-Interface 1"

    DHCP enabled:                         No

    IP Address:                           127.0.0.1

    Subnet Prefix:                        127.0.0.0/8 (mask 255.0.0.0)

    InterfaceMetric:                      50

    Statically Configured DNS Servers:    None

    Register with which suffix:           None

    Statically Configured WINS Servers:   None

ROUTE PRINT while disconnected:

===========================================================================

Interface List

28...68 94 23 13 3a 5a ......Microsoft Hosted Network Virtual Adapter

14...6a 94 23 13 3a 5a ......Microsoft Wi-Fi Direct Virtual Adapter

13...68 94 23 13 3a 5a ......Broadcom 802.11n Network Adapter

12...d4 be d9 6a 7f bd ......Intel(R) 82579LM Gigabit Network Connection

16...00 50 56 c0 00 01 ......VMware Virtual Ethernet Adapter for VMnet1

17...00 50 56 c0 00 08 ......VMware Virtual Ethernet Adapter for VMnet8

  1...........................Software Loopback Interface 1

18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3

31...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #6

58...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #22

===========================================================================

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination        Netmask          Gateway       Interface  Metric

          0.0.0.0          0.0.0.0   172.16.255.254     172.16.128.0     25

        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306

        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306

  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306

       172.16.0.0      255.255.0.0         On-link      172.16.128.0    281

     172.16.128.0  255.255.255.255         On-link      172.16.128.0    281

   172.16.255.255  255.255.255.255         On-link      172.16.128.0    281

    192.168.125.0    255.255.255.0         On-link     192.168.125.1    276

    192.168.125.1  255.255.255.255         On-link     192.168.125.1    276

  192.168.125.255  255.255.255.255         On-link     192.168.125.1    276

    192.168.191.0    255.255.255.0         On-link     192.168.191.1    276

    192.168.191.1  255.255.255.255         On-link     192.168.191.1    276

  192.168.191.255  255.255.255.255         On-link     192.168.191.1    276

        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306

        224.0.0.0        240.0.0.0         On-link     192.168.125.1    276

        224.0.0.0        240.0.0.0         On-link     192.168.191.1    276

        224.0.0.0        240.0.0.0         On-link      172.16.128.0    281

  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306

  255.255.255.255  255.255.255.255         On-link     192.168.125.1    276

  255.255.255.255  255.255.255.255         On-link     192.168.191.1    276

  255.255.255.255  255.255.255.255         On-link      172.16.128.0    281

===========================================================================

Persistent Routes:

  None

IPv6 Route Table

===========================================================================

Active Routes:

If Metric Network Destination      Gateway

  1    306 ::1/128                  On-link

16    276 fe80::/64                On-link

17    276 fe80::/64                On-link

13    281 fe80::/64                On-link

17    276 fe80::2c31:1213:b183:938e/128

                                    On-link

16    276 fe80::a441:9a6:2407:268c/128

                                    On-link

13    281 fe80::bd16:aa62:1c71:4d46/128

                                    On-link

  1    306 ff00::/8                 On-link

16    276 ff00::/8                 On-link

17    276 ff00::/8                 On-link

13    281 ff00::/8                 On-link

===========================================================================

Persistent Routes:

  None

NETSH INT IP SHOW CONFIG while disconnected:

Configuration for interface "Local Area Connection* 20"

    DHCP enabled:                         Yes

    InterfaceMetric:                      25

    DNS servers configured through DHCP:  None

    Register with which suffix:           Primary only

    WINS servers configured through DHCP: None

Configuration for interface "Local Area Connection* 11"

    DHCP enabled:                         Yes

    InterfaceMetric:                      25

    DNS servers configured through DHCP:  None

    Register with which suffix:           Primary only

    WINS servers configured through DHCP: None

Configuration for interface "Wi-Fi"

    DHCP enabled:                         Yes

    IP Address:                           172.16.128.0

    Subnet Prefix:                        172.16.0.0/16 (mask 255.255.0.0)

    Default Gateway:                      172.16.255.254

    Gateway Metric:                       0

    InterfaceMetric:                      25

    DNS servers configured through DHCP:  172.16.0.10

                                          172.16.0.11

                                          8.8.8.8

                                          8.8.4.4

    Register with which suffix:           Primary only

    WINS servers configured through DHCP: None

Configuration for interface "Ethernet"

    DHCP enabled:                         Yes

    InterfaceMetric:                      10

    DNS servers configured through DHCP:  None

    Register with which suffix:           Primary only

    WINS servers configured through DHCP: None

Configuration for interface "VMware Network Adapter VMnet1"

    DHCP enabled:                         No

    IP Address:                           192.168.125.1

    Subnet Prefix:                        192.168.125.0/24 (mask 255.255.255.0)

    InterfaceMetric:                      20

    Statically Configured DNS Servers:    None

    Register with which suffix:           Primary only

    Statically Configured WINS Servers:   None

Configuration for interface "VMware Network Adapter VMnet8"

    DHCP enabled:                         No

    IP Address:                           192.168.191.1

    Subnet Prefix:                        192.168.191.0/24 (mask 255.255.255.0)

    InterfaceMetric:                      20

    Statically Configured DNS Servers:    None

    Register with which suffix:           Primary only

    Statically Configured WINS Servers:   None

Configuration for interface "Loopback Pseudo-Interface 1"

    DHCP enabled:                         No

    IP Address:                           127.0.0.1

    Subnet Prefix:                        127.0.0.0/8 (mask 255.0.0.0)

    InterfaceMetric:                      50

    Statically Configured DNS Servers:    None

    Register with which suffix:           None

    Statically Configured WINS Servers:   None

most_diaa Mon, 04/15/2013 - 05:05

I fixed it finally by installing deterministic network DNE on the clinet side it will solve the prooblem

lmcruzmir Mon, 04/15/2013 - 05:12

thanks for your fast answer. I found the same reply in another thread this morning, but thanks anyway.

daddy64135 Mon, 04/15/2013 - 06:30

I have this checked on both my wireless and wired connections properties but it still doesn't enter the VPN tunnel.  The ASA shows me connected but no encrypted traffic passes.

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Posted July 24, 2012 at 1:38 AM
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