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SX20 Camera Image problem

Unanswered Question
Jul 24th, 2012
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I have installed a set of SX-20's in our network and all are looking fine except for one of them.


The image is "fuzzy" and looked like someone had put their fingerprints on the camera lens.

I got out a micro cloth that I use for my glasses and carefully cleaned the lens.  But the fuzzyness is still there.

If I have the PIP on, I can see that there is like a halo around someone that has on a light color or white shirt.


Is this a known problem? ( I thought I heard something about a SX20 camera issue a couple of weeks ago)

Or do I need to open a TAC case?

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Martin Koch Tue, 07/24/2012 - 14:50
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Hi!


The 4x camera issue you might refer to is described here:

https://supportforums.cisco.com/docs/DOC-25123


and does not sound that the bugs described there match your issue.

Are you sure the camera focusses correctly? Did you try to pan tilt and zoom?


Not sure if the sx20 4x is the same then the version on the c20, maybe?


If you do not get a better answer I would recomend you to escalate this case

as a service request to tac ( https://supportforums.cisco.com/docs/DOC-13613 )



Please rate answers using the stars below!

Danny De Ridder Tue, 07/24/2012 - 15:22
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We have had some issues with the 4x cameras used on C-Series codecs, however, an SX20 normally comes with a "Nandi" camera as opposed to a "Sangam" camera on the C-Series.

Can we check the camera type?


xstatus Camera


*s Camera 1 Connected: True

*s Camera 1 HardwareID: "53000000"

*s Camera 1 Manufacturer: "Cisco"

*s Camera 1 Model: "PrecisionHD 1080p 4X S2"

*s Camera 1 SoftwareID: "S01777-1.1.1 FINAL [ID:10026] 2012-04-27"

*s Camera 1 SerialNumber: "FTT162000G7"

*s Camera 1 IpAddress: ""

*s Camera 1 MacAddress: ""

*s Camera 1 Position Pan: 64

*s Camera 1 Position Tilt: 64

*s Camera 1 Position Zoom: 4096

*s Camera 1 Position Focus: 149

*s Camera 1 Capabilities Options: "ptzf"

*s Camera 1 Flip: "Off"

** end


OK

Takeshi Nakajima Wed, 07/25/2012 - 00:03
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Hi


I have same issue on SX20(TC5.1.3) that sending 1080p resolution,it work normally at 720p.


I had change other codec(with RMA process) but can not resolve the issue and the camera works normally with other codec.


The camera normally working with C60.


I attached the image movie.


*s Camera 1 Connected: True

*s Camera 1 HardwareID: "53000000"

*s Camera 1 Manufacturer: "TANDBERG"

*s Camera 1 Model: "PrecisionHD 1080p 4X S2"

*s Camera 1 SoftwareID: "S01777-1.1.1 FINAL [ID:10026] 2012-04-27"

*s Camera 1 SerialNumber: "FTT16090011"

*s Camera 1 IpAddress: ""

*s Camera 1 MacAddress: ""

*s Camera 1 Position Pan: 798

*s Camera 1 Position Tilt: 324

*s Camera 1 Position Zoom: 4096

*s Camera 1 Position Focus: 131

*s Camera 1 Capabilities Options: "ptzf"

*s Camera 1 Flip: "Off"

** end


I think this issue occcuerd on TC5.1.3(Camera SW verson ID:10026) at sending 1080p resolution image


Do you have same problem?


I already open case on TAC yesterday.


Takeshi Nakajima.

Attachment: 
Danny De Ridder Wed, 07/25/2012 - 04:34
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Hello,


I do not see the same kind of bad video you have attached earlier, also running TC5.1.3 release.


Your setting of the camera is :


*c xConfiguration Video Input Source 1 Quality: Sharpness


That's not really recommended when moving the camera around like shown in the clip. Can you set it to motion instead?

Danny De Ridder Wed, 07/25/2012 - 04:51
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And do we have enough bandwidht for the 1080p ?


Can you make call and check following whilst in a call  :


xstatus Diagnostics //Drop

*s Diagnostics Call 21 Channels IncomingAudioChannel 275 Netstat 1 Drop: 2

*s Diagnostics Call 21 Channels IncomingVideoChannel 278 Netstat 1 Drop: 0

*s Diagnostics Call 21 Channels IncomingVideoChannel 281 Netstat 1 Drop: 0

*s Diagnostics Call 21 Channels IncomingVideoChannel 285 Netstat 1 Drop: 0

*s Diagnostics Call 21 Channels OutgoingAudioChannel 276 Netstat 1 Drop: 0

*s Diagnostics Call 21 Channels OutgoingVideoChannel 279 Netstat 1 Drop: 0

*s Diagnostics Call 21 Channels OutgoingVideoChannel 282 Netstat 1 Drop: 0

*s Diagnostics Call 21 Channels OutgoingDataChannel 284 Netstat 1 Drop: 0

** end


OK


xstatus Diagnostics //LastIntervalLost

*s Diagnostics Call 21 Channels IncomingAudioChannel 275 Netstat 1 LastIntervalLost: 0

*s Diagnostics Call 21 Channels IncomingVideoChannel 278 Netstat 1 LastIntervalLost: 0

*s Diagnostics Call 21 Channels IncomingVideoChannel 281 Netstat 1 LastIntervalLost: 0

*s Diagnostics Call 21 Channels IncomingVideoChannel 285 Netstat 1 LastIntervalLost: 0

*s Diagnostics Call 21 Channels OutgoingAudioChannel 276 Netstat 1 LastIntervalLost: 0

*s Diagnostics Call 21 Channels OutgoingVideoChannel 279 Netstat 1 LastIntervalLost: 0

*s Diagnostics Call 21 Channels OutgoingVideoChannel 282 Netstat 1 LastIntervalLost: 0

*s Diagnostics Call 21 Channels OutgoingDataChannel 284 Netstat 1 LastIntervalLost: 0

** end


OK

Takeshi Nakajima Thu, 07/26/2012 - 00:55
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Dear Danny,


Thank you for your reply,


The camera setting is 'Motion' and i make the call 6000kbps bandwidht for the 1080p.


I will up 'xstatus Diagnostics //Drop' and 'xstatus Diagnostics //LastIntervalLost'.


Thanks and best regards,

Takeshi Nakajima

jrandby Thu, 07/26/2012 - 02:19
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Hi Takeshi

I receieved some logs from Danny. The log indicates that the experimental setting 1080p60 is turned on. Please turn it off

xConfiguration Experimental Enable1080p60: Off and see if the problem disapeears.

1080p60 is not supported before TC6 - only experimental.


Also, sharpness should never be used for anything else than a totally static picture, like a power point presentation etc. (thats why sharpness is default on presentation source, and motion is default for main video).


Motion is preferred and default for anything that moves.


Let me know if the problem persists after disabling 1080p60.


Thanks,

Johan

mubakhta Thu, 07/26/2012 - 02:49
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Hi Takeshi,


If the camera is faulty, then you should get the same issue during self view. Also before you proceed further to open a TAC case, please check the powerline frequency :


xConfiguration Cameras PowerLine Frequency:


Try to toggle between the 3 options and check if you're stil facing the issue. If the camera is faulty, you can open a TAC case to perform further troubleshooting and get it replaced.


Regards,

Mubashshir Akhtar

Teck Chye Tang Thu, 07/26/2012 - 03:24
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Hi Takeshi,


Can you clarify this :


You mentioned :


"I had change other codec(with RMA process) but can not resolve the issue and the camera works normally with other codec."


Question 1: You have swap another SX20 codec, and issue is the same, right


"The camera normally working with C60."


Question 2 : Do you mean the 4X S2 camera works normally with a C60?  So you mean you connect the HDMI part of the camera to the C60 and external power supply to the 4X S2 camera, right?


Question 3: With the SX20, are you doing 1080p60 or 1080p30?  Which resolution has the issue?


Question 4: With the C60, you are doing 1080p30?  and no issue?

jrandby Thu, 07/26/2012 - 01:43
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Richard;

I believe you may have a faulty camera. I have seen another PHD4xS2 camera with this problem. If it looks like its partly motion blurred. The problem in that case was a thin layer of oil has leaked out and covers parts of the lens.

If you could provide a picture I would be able to say more certainly that this is the case.

Under the assumption that this is what is observed this camera should be RMA´ed.


You may include this message in the SR to possibly speed things up.


BR Johan Randby

Endpoint Escalation team Oslo

RICHARD MESSINGER Thu, 07/26/2012 - 05:53
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here is the image from the camera.  It is the same in the self image.

Not sharp at all

mubakhta Thu, 07/26/2012 - 06:02
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Richard,


Do you get this image during the call or you get the same thing even without being on the video call ?


Try to turn on self view and confirm if the sharpness is same.


Regards,

Mubashshir Akhtar

RICHARD MESSINGER Thu, 07/26/2012 - 06:05
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Thsi was on a call, but the self image has the same fuzzy nature.

When I was standing infront of the camera with a nice white shirt on, it looked like I had a halo all around me.

jrandby Thu, 07/26/2012 - 06:21
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Hi

I think its safe to RMA this camera. Looks like the oil leak I mentioned in the previous post.

BR

Johan

Danny De Ridder Fri, 07/27/2012 - 03:29
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For the burry image issue we also opened a ddts, just to document this failure. Should we see any new occurences on this camera failure,we will attach those to the ddts below :


http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCub28349


Please allow some time for the ddts to show up in the bug toolkit.


Regards,


Danny.

Takeshi Nakajima Thu, 07/26/2012 - 19:27
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Dear Danny,


I up 'xstatus Diagnostics //Drop' and 'xstatus Diagnostics //LastIntervalLost' as following,


xstatus Diagnostics //Drop

*s Diagnostics Call 2 Channels IncomingAudioChannel 14 Netstat 1 Drop: 0

*s Diagnostics Call 2 Channels IncomingVideoChannel 17 Netstat 1 Drop: 0

*s Diagnostics Call 2 Channels IncomingVideoChannel 20 Netstat 1 Drop: 0

*s Diagnostics Call 2 Channels OutgoingAudioChannel 15 Netstat 1 Drop: 0

*s Diagnostics Call 2 Channels OutgoingVideoChannel 18 Netstat 1 Drop: 0

*s Diagnostics Call 2 Channels OutgoingDataChannel 23 Netstat 1 Drop: 0

** end



OK

xstatus Diagnostics //LastIntervalLost

*s Diagnostics Call 2 Channels IncomingAudioChannel 14 Netstat 1 LastIntervalLost: 0

*s Diagnostics Call 2 Channels IncomingVideoChannel 17 Netstat 1 LastIntervalLost: 0

*s Diagnostics Call 2 Channels IncomingVideoChannel 20 Netstat 1 LastIntervalLost: 0

*s Diagnostics Call 2 Channels OutgoingAudioChannel 15 Netstat 1 LastIntervalLost: 0

*s Diagnostics Call 2 Channels OutgoingVideoChannel 18 Netstat 1 LastIntervalLost: 0

*s Diagnostics Call 2 Channels OutgoingDataChannel 23 Netstat 1 LastIntervalLost: 0

** end


Thanks,

Takeshi Nakajima

Takeshi Nakajima Thu, 07/26/2012 - 19:48
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Hi Teck Chye Tang,


Thank you for your reply.


Question 1: You have swap another SX20 codec, and issue is the same, right

->  Yes,it is correct.


Question 2 : Do you mean the 4X S2 camera works normally with a C60?  So you mean you connect the HDMI part of the camera to the C60 and external power supply to the 4X S2 camera, right?

->  Yes,it is correct.


Question 3: With the SX20, are you doing 1080p60 or 1080p30?  Which resolution has the issue?

->  I am doing 1080p60 from SX20,


I can not find 'xConfiguration Experimental Enable1080p60' on SX20(TC5.1.3).


How do i change the resolution from 1080p60 to 1080p30?

Question 4: With the C60, you are doing 1080p30?  and no issue?


->  Yes,i did 1080p30 on 1080p30.


Thanks and best regards,

Takeshi Nakajima.

Takeshi Nakajima Thu, 07/26/2012 - 19:53
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Hi Mubashshir,


Thank you for your reply,


I change PowerLine Frequency to Auto and 50Hz,60Hz,but it occuers same issue.


Do you have any idea?


Thanks and best regards,

Takeshi Nakajima.

Danny De Ridder Thu, 07/26/2012 - 22:27
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Hello,


I do not see this experimental setting Johan mentions either on my SX20 running release below.


Cisco Codec Release TC5.1.3.292001


When I make calls at a rate of 6000, I get 1080p30 not p60. My Nandi camera returns :


xstatus Video Input Source 1

*s Video Input Source 1 Resolution Height: 1080

*s Video Input Source 1 Resolution Width: 1920

*s Video Input Source 1 Resolution RefreshRate: 29

*s Video Input Source 1 Resolution FormatType: Digital

*s Video Input Source 1 Resolution FormatStatus: Ok

** end


OK


Need to get it to a RefreshRate of 60 to be able to make 60p calls. Is that a setting on the camera?


On  the meantime I see that there's a defect opened for your problem  entitled : " Blocky video when SX20 does [email protected]". Will ask the  engineer to make sure we get a ddts reference and the ddts is visible in  the bug toolkit.

Will post the reference of the bug once available.

Teck Chye Tang Fri, 07/27/2012 - 00:28
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Takeshi,


The problem you are facing is differnt from that face by Ricahard.


For your case, can you do this :


xConfiguration Video Input Source 1 OptimalDefinition Threshold60fps:Never


Then try to make a call and see if you still get the issue.  And of course you should use motion instead of sharpness in your video setting.


By the way, SX20 do not have the experimental 1080p60 command


CSCub28157 has been created for what you are facing for investigation.

jrandby Fri, 07/27/2012 - 01:11
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Im sorry about the confusion, I was for some reason under the impression that you saw it on the C60, where you need to enable 1080p60 with the experimental command. Since SX20 always has supported 1080p60, there is no command to enable (or disable) it specifically.


Thank you for reporting this issue!


BR

Johan

Takeshi Nakajima Sun, 07/29/2012 - 20:09
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Hi All,


Thank you for your supporting.


I set the command SX20 and ProfileC60 and make a call , i can resolved the issue!



"xConfiguration Video Input Source 1 OptimalDefinition Threshold60fps:Never"


Finally,i resolved two issue,


1)The image send from SX20 is broken.

2)The image recive from ProfileC60 is broken.



I set the command SX20 and ProfileC60 both side and make a call.



"xConfiguration Video Input Source 1 OptimalDefinition Threshold60fps:Never"


Thanks and best regards,

Takeshi Nakajima.

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