SPA525G2 unable to access admin section

Unanswered Question
Jul 28th, 2012

I just received a new SPA525G2 phone, when booted the admin section is not visible through the web interface. When trying to access http://w.x.y.z/admin I receive a 403 Forbidden. When trying to factory reset, nothing more happens.

It seems that it was already connected to a uc320, but I just received it fro my vendor.                  

I have this problem too.
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nseto Fri, 08/03/2012 - 09:12

Can you get into the phone UI and get to the factory reset under device administration?  If it asks for admin password to do this and you don't have that password, then send back to the vendor for exchange.

philippe.blasut... Sun, 08/05/2012 - 01:10

I already tried to do this kind of reset, but without any success.I Can do a factory reset on the phone itself, but the same way, the admin part of the web gui is not accessible and after a few seconds the web gui itself is no more available.

Cisco Systems, Inc.IP Phone SPA525G2
Cisco Systems, Inc.
Voice

Wi-Fi

Bluetooth

Personal Address Book

Call History

Speed Dials

Attendant Console Status basic | advanced

System Information
Connection Type: DHCP Current IP: 192.168.1.52
IP Status: OK Host Name: SEP00077DC90AB0
Domain: Current Netmask: 255.255.255.0
Current Gateway: 192.168.1.1 Primary DNS: 192.168.1.1
Secondary DNS:
Primary NTP Server: Secondary NTP Server:
Bluetooth Enabled: No Bluetooth Firmware Version: 0.00.32a
Bluetooth Connected: No Bluetooth MAC:
Connected Device ID: Wireless Enabled: No
Wireless Connected: No Wireless MAC: 00:07:7D:C9:0A:B0
SSID: Standard Channel: Auto scan
Security Mode:
Reboot History
Reboot Reason 1: Reboot Reason 2:
Reboot Reason 3: Reboot Reason 4:
Reboot Reason 5:
VPN Status
VPN Connected: No Client Address:
Client Netmask: Bytes Sent:
Bytes Recv:
Product Information
Product Name: SPA525G2 Serial Number: CBT15310BBD
Software Version: 7.5.2a Hardware Version: 2.1.0
MAC Address: 00077DC90AB0 Client Certificate: Installed
Customization: Pending Licenses: None
Phone Status
Current Time: 12/31/1969 16:01:02 Elapsed Time: 00:01:03
Broadcast Pkts Sent: 0 Broadcast Bytes Sent: 0
Broadcast Pkts Recv: 0 Broadcast Bytes Recv: 0
Broadcast Pkts Dropped: 0 Broadcast Bytes Dropped: 0
RTP Packets Sent: 0 RTP Bytes Sent: 0
RTP Packets Recv: 0 RTP Bytes Recv: 0
SIP Messages Sent: 0 SIP Bytes Sent: 0
SIP Messages Recv: 0 SIP Bytes Recv: 0
External IP: Operational VLAN ID: N/A
SW Port: 100M Full Duplex
Ext 1 Status
Registration State: Not Registered Last Registration At:
Next Registration In: Message Waiting: No
Mapped SIP Port:
Ext 2 Status
Registration State: Not Registered Last Registration At:
Next Registration In: Message Waiting: No
Mapped SIP Port:
Ext 3 Status
Registration State: Not Registered Last Registration At:
Next Registration In: Message Waiting: No
Mapped SIP Port:
Ext 4 Status
Registration State: Not Registered Last Registration At:
Next Registration In: Message Waiting: No
Mapped SIP Port:
Ext 5 Status
Registration State: Not Registered Last Registration At:
Next Registration In: Message Waiting: No
Mapped SIP Port:
Line 1 Call 1 Status
Call State: Idle Tone: None
Encoder: Decoder:
Type: Remote Hold:
Callback: Peer Name:
Peer Phone: Duration:
Packets Sent: Packets Recv:
Bytes Sent: Bytes Recv:
Decode Latency: Jitter:
Round Trip Delay: Packets Lost:
Packet Error: Mapped RTP Port:
End System Delay: Loss Rate:
Discard Rate: Burst Duration:
Gap Duration: R Factor:
MOS-LQ: MOS-CQ:
Media Loopback:
Line 1 Call 2 Status
Call State: Idle Tone: None
Encoder: Decoder:
Type: Remote Hold:
Callback: Peer Name:
Peer Phone: Duration:
Packets Sent: Packets Recv:
Bytes Sent: Bytes Recv:
Decode Latency: Jitter:
Round Trip Delay: Packets Lost:
Packet Error: Mapped RTP Port:
End System Delay: Loss Rate:
Discard Rate: Burst Duration:
Gap Duration: R Factor:
MOS-LQ: MOS-CQ:
Media Loopback:
Line 2 Call 1 Status
Call State: Idle Tone: None
Encoder: Decoder:
Type: Remote Hold:
Callback: Peer Name:
Peer Phone: Duration:
Packets Sent: Packets Recv:
Bytes Sent: Bytes Recv:
Decode Latency: Jitter:
Round Trip Delay: Packets Lost:
Packet Error: Mapped RTP Port:
End System Delay: Loss Rate:
Discard Rate: Burst Duration:
Gap Duration: R Factor:
MOS-LQ: MOS-CQ:
Media Loopback:
Line 2 Call 2 Status
Call State: Idle Tone: None
Encoder: Decoder:
Type: Remote Hold:
Callback: Peer Name:
Peer Phone: Duration:
Packets Sent: Packets Recv:
Bytes Sent: Bytes Recv:
Decode Latency: Jitter:
Round Trip Delay: Packets Lost:
Packet Error: Mapped RTP Port:
End System Delay: Loss Rate:
Discard Rate: Burst Duration:
Gap Duration: R Factor:
MOS-LQ: MOS-CQ:
Media Loopback:
Line 3 Call 1 Status
Call State: Idle Tone: None
Encoder: Decoder:
Type: Remote Hold:
Callback: Peer Name:
Peer Phone: Duration:
Packets Sent: Packets Recv:
Bytes Sent: Bytes Recv:
Decode Latency: Jitter:
Round Trip Delay: Packets Lost:
Packet Error: Mapped RTP Port:
End System Delay: Loss Rate:
Discard Rate: Burst Duration:
Gap Duration: R Factor:
MOS-LQ: MOS-CQ:
Media Loopback:
Line 3 Call 2 Status
Call State: Idle Tone: None
Encoder: Decoder:
Type: Remote Hold:
Callback: Peer Name:
Peer Phone: Duration:
Packets Sent: Packets Recv:
Bytes Sent: Bytes Recv:
Decode Latency: Jitter:
Round Trip Delay: Packets Lost:
Packet Error: Mapped RTP Port:
End System Delay: Loss Rate:
Discard Rate: Burst Duration:
Gap Duration: R Factor:
MOS-LQ: MOS-CQ:
Media Loopback:
Line 4 Call 1 Status
Call State: Idle Tone: None
Encoder: Decoder:
Type: Remote Hold:
Callback: Peer Name:
Peer Phone: Duration:
Packets Sent: Packets Recv:
Bytes Sent: Bytes Recv:
Decode Latency: Jitter:
Round Trip Delay: Packets Lost:
Packet Error: Mapped RTP Port:
End System Delay: Loss Rate:
Discard Rate: Burst Duration:
Gap Duration: R Factor:
MOS-LQ: MOS-CQ:
Media Loopback:
Line 4 Call 2 Status
Call State: Idle Tone: None
Encoder: Decoder:
Type: Remote Hold:
Callback: Peer Name:
Peer Phone: Duration:
Packets Sent: Packets Recv:
Bytes Sent: Bytes Recv:
Decode Latency: Jitter:
Round Trip Delay: Packets Lost:
Packet Error: Mapped RTP Port:
End System Delay: Loss Rate:
Discard Rate: Burst Duration:
Gap Duration: R Factor:
MOS-LQ: MOS-CQ:
Media Loopback:
Line 5 Call 1 Status
Call State: Idle Tone: None
Encoder: Decoder:
Type: Remote Hold:
Callback: Peer Name:
Peer Phone: Duration:
Packets Sent: Packets Recv:
Bytes Sent: Bytes Recv:
Decode Latency: Jitter:
Round Trip Delay: Packets Lost:
Packet Error: Mapped RTP Port:
End System Delay: Loss Rate:
Discard Rate: Burst Duration:
Gap Duration: R Factor:
MOS-LQ: MOS-CQ:
Media Loopback:
Line 5 Call 2 Status
Call State: Idle Tone: None
Encoder: Decoder:
Type: Remote Hold:
Callback: Peer Name:
Peer Phone: Duration:
Packets Sent: Packets Recv:
Bytes Sent: Bytes Recv:
Decode Latency: Jitter:
Round Trip Delay: Packets Lost:
Packet Error: Mapped RTP Port:
End System Delay: Loss Rate:
Discard Rate: Burst Duration:
Gap Duration: R Factor:
MOS-LQ: MOS-CQ:
Media Loopback:
Downloaded Ring Tone
Status: Idle
Ring Tone 1: Not Installed
Ring Tone 2: Not Installed
TR-069 Status
TR-069 Feature: Disabled Periodic Inform Time: 20 s
Last Inform Time: 0/0/0 00:00:00 Last Transaction Status:
Last Session: 0/0/0 00:00:00 - 0/0/0 00:00:00 ParameterKey:
Custom CA Status
Custom CA Provisioning Status:
Custom CA Info: Not Installed
welshpaul Mon, 08/06/2012 - 06:45

Looking at that i would say someone has set the Web Admin Access to No, therefore disabling access to it? maybe even turned off Web server option too??

However if that was the case doing a factory reset should resolve this!

If you have tried both types of reset and still no result it must be a bad firmware image, reflashing it would probably help. If you follow the youtube link above and follow the "recovery" guide and select option 2 you should be able to reflash the phone with a new firmware image!

Try that!

If that don't work i would bet a twix on it being broken.

philippe.blasut... Mon, 08/06/2012 - 12:59

I tried bot kind of reset, the normal one and the recovery reset. I also tried to upgrade to the latest firmware using a USB device, but no way. The hostname is strange for this kind of phone, it looks like a CUCM aware phone (SEP00077DC90AB0).

welshpaul Mon, 08/06/2012 - 13:17

Hostname is fine, when left blank it shows as SEP *Mac address*

00077DC90AB0 IS the MAC address of your device.

If you have tried all the above then if it is under warranty return it.

rowseyba1 Thu, 08/09/2012 - 12:17

It sounds like this phone has been plugged into a UC5xx or a UC320 before.  It's defaulting to it's SCCP firmware.  If you're wanting to use it as SIP, then you can manually change the call control settings and be able to get the admin GUI. 

1.  Hit the Directory button(looks like a piece of paper with the right corner folded down)

2.  Hit 8

3.  Hit 7

4.  Press the right key to select SIP

5.  Scroll down and turn off Auto Detect SCCP

6.  Click Save.

Phone will reboot and come up with SIP settings.

philippe.blasut... Fri, 08/17/2012 - 06:56

Looking at the product # on the box, I have seen that this phone was

Cisco SPA525G2 RC SKU

It is a special product for service rpovider provisioning. I found nothing about this service on Cisco CCO web site.

So it is what I cannot access settings.

rowseyba1 Fri, 08/17/2012 - 06:59

Yes, I've made that mistake myself once.  Cisco offers a provisioning server for those phones to service providers who subscribe to that service.  Basically, it allows a service provider to ship phones directly to customers from Cisco and skip the provisioning step or mantain their own provisioning server.

rbordner Fri, 08/17/2012 - 11:40

Please return the phone to your distributor for exchange for a non -RC device.

The -RC sku's are a special sku for service provider customers to do a no touch configuration prior to install in a hosted mode.

The phone will load a service provider specific configuration but since the phone is not assigned to a SP it cannot be configured.

Randy

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Posted July 28, 2012 at 12:04 PM
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